4m Read Article 3 Ways Multimedia Can Help Maximize Your Service Department Potential Let’s say that every day you’re asked to fill up a one-gallon water pitcher and given 10 glasses of water that equal your task. Then one day, two of your glasses are taken away, but it’s still your responsibility to deliver the full gallon. How do you deliver the same results with less opportunity to do so? It’s Read More
3m Read ArticleBlog 3 Ways Convenience Creates Opportunity for Your Service Department Convenience has truly become a currency — or at least a deciding factor on where currency is spent. Your customers demand ease and digital interaction throughout the service experience, and you need the efficiency that brings to your service department. Let’s explore some opportunities for that win-win situation. Appointment Scheduling Customer Convenience: Today, people tap Read More
6m Read Article Grow Fixed Ops with the Digital Experience Your Customer Prefers Your service department’s focus has accelerated in the direction of a fully digital customer experience. Why? Because you are truly looking at the service lane through the lens of customer preference — how they prefer to do business and interact, and the influence of convenience on their decisions. David Foutz, Vice President of Sales at Xtime was asked to reflect on the Read More
5m Read Press Releases Xtime Launches FlexPay to Offer Improved Service Financing Options to Dealers and Customers Xtime is integrating with DigniFi to launch FlexPay, an easy-to-use payment option offered directly through the Xtime platform. With FlexPay, dealers can help boost service department revenue while making comprehensive auto repairs more affordable to customers. Read More
5m Read Article Here Are The Tools You Need to Provide for Your Customer It’s time to go all-in. Have you been dabbling in creating a digital experience for your customer? Many dealers have. Your customer has been telling you for a while, they prefer digital interaction with the ability to self-serve. Your timeline to deliver that experience has been accelerated. Depending on where you are in the digital transformation, you may need to Read More
4m Read Article Self-Service Options for Safety & Great Customer Experience We live in a digital-first world — and it’s no longer optional. You need to drive revenue. To do that today, you have to provide a safe, online experience for your customers and employees and completely reimagine your customer’s journey by providing self-service capabilities. Self-Service Preference Put your customer hat on for a moment. Read More
5m Read Article Your Customers are Interested in Valet Service What is the right move to make at this moment? If you consider consumer sentiment in this time of social distancing, offering valet pickup and delivery service may be the step that makes sense. Darrel Ferguson, Xtime’s director of performance management, and some members of his team recently hosted a webinar, Be Safe Workshop: Valet Read More
4m Read Webinar Self Check-In Usage & Best Practices Self Check-In Usage & Best Practices You have an opportunity to show your customers you care about them. When you provide tools like Self Check-In, customers recognize it’s meant to keep them safe and they take notice. It is definitely the right time to explore all of the self-service options available to your dealership, and Self Read More
5m Read Press Releases Xtime Offers Enhanced Resources to Help Service Departments Move Forward Amid COVID-19 Struggles and Beyond Times are changing rapidly as social distancing measures pose a challenge to day-to-day service department operations and revenue. A dealership’s fixed operations are essential during this time, and there is no greater moment to show resiliency and earn a customer’s business. To help its dealership partners seize the moment, Xtime is offering enhanced resources and multiple key features at no additional charge, helping dealers provide consumers with world-class service experiences in the changing landscape while preparing them for a more digital and profitable future beyond the COVID-19 pandemic. Read More
4m Read Article Your Tools for a Safe and Active Service Department Your Tools for a Safe and Active Service Department The business world has changed dramatically, seemingly overnight. Many states, counties, and cities are enforcing stringent quarantine directives. In other areas, people are strongly encouraged to stay at home. In this unprecedented and unpredictable environment, many consumers may have decided that now is not the right Read More