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XTM20-0137_NADA-2021_Blog_Email-5_800x362_v1

Article

Service Technology and Trends to Watch in 2021

As we transition into 2021, many experts agree that multimedia capabilities, flexible payment platforms, and process automation are the trends most likely to transform the automotive industry in the coming year.  

service-pickup-and-delivery

Article

Service Pick-Up and Delivery: The Natural Evolution of Vehicle Servicing

From hospitality to healthcare and retail to real estate, nearly every industry is changing to bring on-demand goods and services directly to the customer. It’s the natural evolution of industry—businesses change as customer preferences change—and the automotive service industry is no exception.

Keep Your Service Department Productive and Safe During Social Distancing

Infographic

Use Pictures and Video to Grow Your Numbers

What’s more powerful — showing or telling? When it comes to additional service recommendations, you have a choice. View the infographic to see what the numbers say.

3 Ways Multimedia Can Help Maximize Your Service Department Potential

Blog

3 Ways Multimedia Can Help Maximize Your Service Department Potential

Let’s say that every day you’re asked to fill up a one-gallon water pitcher and given 10 glasses of water that equal your task. Then one day, two of your glasses are taken away, but it’s still your responsibility to deliver the full gallon. How do you deliver the same results with less opportunity to do so? It’s

d-pricing-menus-schedule@2x

Article
Blog

3 Ways Convenience Creates Opportunity for Your Service Department

Convenience has truly become a currency — or at least a deciding factor on where currency is spent. Your customers demand ease and digital interaction throughout the service experience, and you need the efficiency that brings to your service department. Let’s explore some opportunities for that win-win situation. Appointment Scheduling Customer Convenience: Today, people tap

New car owner. Happy woman showing thumb up

Article

Grow Fixed Ops with the Digital Experience Your Customer Prefers

Your service department’s focus has accelerated in the direction of a fully digital customer experience. Why? Because you are truly looking at the service lane through the lens of customer preference — how they prefer to do business and interact, and the influence of convenience on their decisions. David Foutz, Vice President of Sales at Xtime was asked to reflect on the

Blog

Xtime Launches FlexPay to Offer Improved Service Financing Options to Dealers and Customers

Xtime is integrating with DigniFi to launch FlexPay, an easy-to-use payment option offered directly through the Xtime platform. With FlexPay, dealers can help boost service department revenue while making comprehensive auto repairs more affordable to customers.

XT 800×360 tools you need to provide for yoru customers-800×360-04.23.2020

Blog

Here Are The Tools You Need to Provide for Your Customer

It’s time to go all-in. Have you been dabbling in creating a digital experience for your customer? Many dealers have. Your customer has been telling you for a while, they prefer digital interaction with the ability to self-serve. Your timeline to deliver that experience has been accelerated. Depending on where you are in the digital transformation, you may need to

Xtime-give-self-service-options-800×360-04.20.2020

Blog

Self-Service Options for Safety & Great Customer Experience

We live in a digital-first world — and it’s no longer optional. You need to drive revenue. To do that today, you have to provide a safe, online experience for your customers and employees and completely reimagine your customer’s journey by providing self-service capabilities. Self-Service Preference Put your customer hat on for a moment.

Xtime-42020Blog-800×360-v2

Blog

Your Customers are Interested in Valet Service

What is the right move to make at this moment? If you consider consumer sentiment in this time of social distancing, offering valet pickup and delivery service may be the step that makes sense. Darrel Ferguson, Xtime’s director of performance management, and some members of his team recently hosted a webinar, Be Safe Workshop: Valet

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