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Oklahoma City Volkswagen Employee Engagement

Case Study
Video

Oklahoma City Volkswagen Invests in its Technology and its People

Oklahoma City Volkswagen isn’t run by a bunch of old school car guys. Its forward-thinking management team is always looking for ways to enhance the value of their investment. And when Robert Lackey was offered a position as the dealership’s service director, he immediately saw ways to apply that philosophy in the service lane. Many

XTM19-0058_Resource-Page-Image_Evergreen_Quiz_1024x572_V2

Assessments
Quiz

Dealership Service Department Assessment

Find out if your dealership is among the most advanced in our industry. You can feel the winds of change when it comes to customer expectations in the service lane. Are you ready to face them head on and get your service department moving in the right direction? Take this quick assessment to find out

tracy_blog

Article
Blog

Fight the Fear of Change with Accessible Data

Written by, Tracy Noonan Fred Vice President & General Manager Fear is a funny thing. In humans, it generally evokes one of two well-known responses—fight or flight. In a split second, our instincts kick in and we decide whether to confront the source of fear or simply run away. In recent interactions with dealerships, I’ve

Nissan Dealership Kelowna

Case Study

Kelowna Infiniti Nissan With Spectrum

With Spectrum, Kelowna Infiniti Nissan manages shop load and offers customers a premium service experience John Hughes, Service Manager at Kelowna Infiniti Nissan in Kelowna, British Columbia, understands what consistent and honest communication with customers does for retention and brand loyalty. Having been familiar with Xtime’s solutions since 2005, John implemented Xtime products—starting with Schedule,

annica-sunridge-dealer-success

Case Study

Sunridge Nissan Streamlines Its Solution Platforms with Xtime

A few years ago, Sunridge Nissan in Calgary, Alberta, was using multiple solutions for all of its customer needs. The dealership quickly implemented Schedule to accommodate its customers online scheduling needs, and Xtime’s other solutions—Engage, Invite and Inspect—soon followed. Service Manager Annica Larsson said that introducing Xtime allowed the dealership to streamline its operations instead

Manly Honda Service Department Employees

Case Study

Manly Honda goes all in with Spectrum

Just a few years ago, Manly Honda in Santa Rosa, California, was using the dealer management system (DMS) for service appointments. While appointments were being made, Service Manager Luke Ammann noticed that processes were inefficient and that the service department could bolster its customer service experience. “We needed a better appointment process,” said Luke. “Our

delgrande-carousel

Case Study

Del Grande Dealer Group Uses Xtime’s Integrated Solutions

Shaun Del Grande, President of Del Grande Dealer Group (DGDG) in San Jose, California, knows how to take care of customers. In his 17 years of business, he and his team have built DGDG into one of the largest privately held dealerships in the San Francisco Bay Area, comprised of 14 locations. The key to their success,

kiaheader

Article

Kia Certifies ‘Xtime Suite for Kia Dealers’

Kia Certifies ‘Xtime Suite for Kia Dealers’ Kia dealers know they have an effective shop loading tool with Kia Schedule. Now they also have access to a fully certified suite of Xtime products proven to help Kia dealers’ fixed operations become more efficient and profitable. As of February 1, 2019, Kia Motors America partnered with

Article

Autosoft Announces Integration with Xtime

Integration Provides Robust, Seamless Connection Between Autosoft’s Dealer Management System and Xtime’s Customer Retention Solution REDWOOD CITY, Calif. (October 19, 2018) –Autosoft, Inc., a national dealer management system (DMS) provider, announced a new integration partnership with Xtime designed to streamline management of fixed operations and help improve customer service. Xtime offers the premier customer retention solution

Article

Xtime Partners With Digital Dealer to Recognize Industry’s Top Customer Experience

REDWOOD CITY, Calif. (February 28, 2018) – Xtime has partnered with Digital Dealer, the #1 read magazine for franchised automotive dealers and managers, to present the Customer Experience Excellence Award at Digital Dealer’s Conference & Expo in Orlando, FL. April 10-12, 2018. Xtime’s Spectrum is a technology platform that improves service retention by enabling a superior service experience through

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