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Blog

Elevate the Service Lane Experience Through Digitization to Maximize Customer Lifetime Value

In today’s automotive retail environment, the service lane is emerging as a critical touchpoint for building lasting customer relationships, driving operational efficiency, and supporting dealership profitability. The 2025 Cox Automotive Digitization of Car Buying report underscores the importance of extending digital experiences beyond the initial sale, helping dealerships foster loyalty and improve business outcomes. Digital

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Guide

Discover the Power of Data

Based on the 2024 Cox Automotive Power of Data research study, this comprehensive guide provides a detailed look into the use of data and insights in dealerships, including fixed ops. In this eBook, you’ll discover: Learn how data and insights can help your service department forecast trends, generate and capture demand, become more efficient, and

2024_Xtime_FlexPay

Article

Increase Dollars per RO with Flexible Customer Financing

Are you leaving money on the table? With 36 percent of consumers unable to pay for a $500 auto repair, it’s no wonder so many ASRs go unsold.1 Many forwardthinking dealers offer service financing options, but it’s likely that their current solutions require a separate system. And shuffling between platforms hurts advisor efficiency and makes

4-Ways-Infographic-thumb

Infographic

4 Ways to Tackle Fixed Ops Challenges 

Summary New opportunities for fixed ops professionals to achieve rapid growth though digital technology, transparency, and convenience. As a fixed operations professional, it’s crucial to understand your challenges and opportunities so you can implement strategies that keep profits growing and customers satisfied. Here are some tips to tackle the takeaways from the latest Cox Automotive Service Industry

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Blog

Quick Tip: Using Xtime University for Both New and Existing Employees

In less than 2 minutes, Daniel Watts shows you how Xtime University gives you valuable training tools for new hires along with refreshers for current employees.

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Guide

Make Your Service Workflows Work

Your Guide to Turning Process Frustrations into Opportunities. Dealership workflows don’t always get the credit they deserve, but behind the scenes they are working hard to increase revenue and improve service staff productivity and customer lifetime value. Our new eBook offers insights to help you overcome common workflow frustrations, so that you can make your

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Quick Tips
Video

Quick Tip: Switching Between Dealerships in the Xtime App

In under 2 minutes, learn how to switch between instances in the Xtime app. For Xtime users overseeing multiple rooftops, this allows efficient overview of several service lane businesses.

Screen Shot 2023-08-02 at 4.43.43 PM

Quick Tips
Video

Quick Tip: How to Manage A La Carte Services and Service Menus

Join Performance Manager Daniel Watts as he shares ways to make your service scheduling menus more effective and optimized for your dealership needs.

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Article
Blog

How to Create a Fully Digital Service Experience

What do your service customers expect from you? What kind of experience and features do they require? Today’s automotive consumers prefer to purchase online, so it would make sense your service customers would prefer to interact with you online as well. Dealers that want to give consumers the digital experience they prefer should look for

XTM23-0171_Misc-2023_Blog-Image_Napleton_1254x836_v1

Article
Case Study

Connect Your Technology for Better Employee Experience

See how Napelton Auto Group supports their team with the right tools and time-saving technology to ensure high customer satisfaction, transparency, and trust.

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