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Video
Webinar

2025 Fixed Ops Focus Series: Declined Services

This informative session will guide you through how to increase service revenue opportunities with declined services

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Blog

Using Reporting to Drive Fixed Ops Success

Matt Warpinski, Director of Performance Management, Xtime There’s no right or wrong way to use reporting. In fact, the only wrong way is to NOT use reporting. Reporting offers insights into trends and what our consumers are doing. It also helps uncover gaps in your processes by finding out if your staff is actually behaving

XTM25-0209_Fixed-Ops-Focus_Session-2_Landing-Page-Image_715x462_v2

Blog

Using Service Multimedia Pro for Faster ASR Approvals

Michael Cribbs, Lead Performance Manager Adrian Lui, Senior Product Consultant Service Multimedia Pro is a new add-on for Xtime Inspect that allows technicians to enhance their recommendations within the multi-point inspection by sharing high-resolution media including photos and videos. When a technician can describe their inspection using video and show customers photos and video of the

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Video

How AI and Xtime empower service departments keep up with shifting consumer loyalty

Anya Schlesener, AVP of Operations at Cox Automotive, joins Emma Hancock to discuss rising repair costs and how dealers can leverage technologies, including AI, to address these consumer fears, make the service experience more convenient, and adapt to maintain profitability in these difficult market conditions. Key Takeaways

XTM25-0209_Fixed-Ops-Focus_Session-1_Landing-Page-Image_715x462_v1-A

Blog

Best Practices for Xtime Texting & Communications

Sending customers text messages throughout the service process with real-time status updates and then request payment via text is not only convenient for customers, but it also saves a lot of time for both service advisors and techs. With the launch of new Xtime texting features – many of them suggested by dealers – it’s

Xtime Sizzle Thumb

Blog
Video

More Profitable Service Experiences Need a Better Service Platform

Consumer trends are changing. Flexibility and convenience are key—and that extends to the service department. To drive revenue in fixed ops, it’s critical for dealerships to enhance the service experience. The reward is twofold: Happy customers will return for future service needs—and perhaps even return to trade in and then purchase a new vehicle. To

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Blog

Win Service Department Customer Trust with Video

When the going gets tough, tough dealers get back to basics. Dealers have proven to be among the most resilient entrepreneurs in any industry. Auto retailers have demonstrated they’re up to thriving in challenging situations – present economic circumstances included. One of the best ways to keep business steady during difficult times is by getting

2025 Fixed Ops Reporting Enhancements

Webinar

2025 Fixed Ops Focus Series: Reporting Enhancements

This informative session will guide you through the latest enhancements to our reporting platform

Xtime-TL_Blog_Fixed_Ops_Volatile_market

Blog

4 Strategies to Improve Service Department Revenue in Volatile Markets

The automotive retail landscape is changing. The industry is feeling the impact of evolving technology, shifting priorities among consumers, and market volatility due to tariffs. Fluctuating markets mean revenue instability, putting added pressure on fixed ops departments, which have already seen prices steadily increase over the last five years. Used together, the solutions and strategies

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Video

Fixed Ops & the Driveway Process: Getting to 100%

In fixed ops, when your driveway processes are done right, customers are happier and service departments see more repeat and referral business, higher retention, and rising profits. In this panel discussion, learn how Niello Company gets to 100% green across check-in, inspections, quotes sent, and approvals using Xtime solutions.

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