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2025 Fixed Ops Focus Series- Common Fixed Ops Misconceptions image

Video
Webinar

2025 Fixed Ops Focus Series: Common Fixed Ops Misconceptions

This informative session will guide you through how to overcome common misconceptions of fixed ops facing dealers today.

25_XT_strategies-service-trends-profit

Blog

Turning Service Trends Into Profit: Strategies for Fixed Ops Success

Dealership service is at a crossroads. Vehicles are older, service demand is rising, and the market is expanding—but dealerships aren’t capturing their fair share. According to the 2025 Cox Automotive Service Industry Study, service visits are up, yet more customers are shopping around for service. The upside? Fixed ops revenue is thriving. Last year, service

2025 Fixed Ops Focus Series- Service Multimedia Pro

Video
Webinar

2025 Fixed Ops Focus Series: Service Multimedia Pro

This informative session will guide you through how to improve your digital inspection process with our enhanced multimedia solution.

Sept_XTM25-0207_Misc-2025_Blog-Image-1_715x462_v1

Blog

Elevate the Service Lane Experience Through Digitization to Maximize Customer Lifetime Value

In today’s automotive retail environment, the service lane is emerging as a critical touchpoint for building lasting customer relationships, driving operational efficiency, and supporting dealership profitability. The 2025 Cox Automotive Digitization of Car Buying report underscores the importance of extending digital experiences beyond the initial sale, helping dealerships foster loyalty and improve business outcomes. Digital

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Blog

Using Reporting to Drive Fixed Ops Success

Matt Warpinski, Director of Performance Management, Xtime There’s no right or wrong way to use reporting. In fact, the only wrong way is to NOT use reporting. Reporting offers insights into trends and what our consumers are doing. It also helps uncover gaps in your processes by finding out if your staff is actually behaving

XTM25-0209_Fixed-Ops-Focus_Session-2_Landing-Page-Image_715x462_v2

Blog

Using Service Multimedia Pro for Faster ASR Approvals

Michael Cribbs, Lead Performance Manager Adrian Lui, Senior Product Consultant Service Multimedia Pro is a new add-on for Xtime Inspect that allows technicians to enhance their recommendations within the multi-point inspection by sharing high-resolution media including photos and videos. When a technician can describe their inspection using video and show customers photos and video of the

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Video

How AI and Xtime empower service departments keep up with shifting consumer loyalty

Anya Schlesener, AVP of Operations at Cox Automotive, joins Emma Hancock to discuss rising repair costs and how dealers can leverage technologies, including AI, to address these consumer fears, make the service experience more convenient, and adapt to maintain profitability in these difficult market conditions. Key Takeaways

XTM25-0209_Fixed-Ops-Focus_Session-1_Landing-Page-Image_715x462_v1-A

Blog

Best Practices for Xtime Texting & Communications

Sending customers text messages throughout the service process with real-time status updates and then request payment via text is not only convenient for customers, but it also saves a lot of time for both service advisors and techs. With the launch of new Xtime texting features – many of them suggested by dealers – it’s

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Guide

Discover the Power of Data

Based on the most recent Cox Automotive Power of Data research study, this comprehensive guide provides a detailed look into the use of data and insights in dealerships, including fixed ops. In this eBook, you’ll discover: Learn how data and insights can help your service department forecast trends, generate and capture demand, become more efficient,

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Blog

Fixed Ops Technology Trends to Look for at NADA 2025

Here’s a quick guide to the latest tech trends to look for at NADA in January so you can stay a step ahead of the competition. Omnichannel Technology The service experience is more than fixing cars. It’s a chance for your dealership to interact directly with your customers, diagnose problems, and provide personalized solutions for

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