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The Back End Is the New Front End- Turn Service Retention Into Dealership Growth Post Thumbnail 15 Min Watch

The Back End Is the New Front End: Turn Service Retention Into Dealership Growth

Some of a dealership’s biggest growth opportunities may already be in the service lane. In this Q3 Ted Ings Fixed Ops Roundtable conversation, Skyler Chadwick discusses how dealers can strengthen customer-pay performance by retaining service customers, removing scheduling friction and making recommended work easier to understand. Learn why service retention supports future vehicle sales, where untapped
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The Building Blocks of a More Profitable Service Department 7m Read

The Building Blocks of a More Profitable Service Department 

Summary: Dealerships can improve service department profitability through digital inspections, faster approvals, declined-service follow-up, service lane acquisition opportunities, and connected fixed operations workflows that drive higher RO value, stronger customer retention, and long-term revenue growth.   As consumers increasingly keep their vehicles longer, the service department has become one of the dealership’s strongest opportunities for revenue growth,
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XTM26-0229_Fixed-Ops-Focus_Session-1_Landing-Page-Image_715x462_v1 5m Read

Top Fixed Ops Trends from NADA 2026

The conversations coming out of NADA 2026 made one thing clear: fixed ops is no longer just about efficiency behind the scenes—it’s about delivering a service experience that meets modern customer expectations while supporting dealership profitability.  In the first Xtime Fixed Ops Focus webinar of 2026, Xtime leaders recapped the biggest takeaways from the show and explored how evolving technology, smarter workflows, and clearer communication
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Modern Fixed Ops Strategy with Skyler Chadwick & Ted Ings  1m Read

Modern Fixed Ops Strategy with Skyler Chadwick & Ted Ings 

What does it take to compete in fixed ops heading into 2026? Skyler Chadwick outlines the innovations, updates, and dealer‑focused solutions Xtime is unveiling, and the new fixed ops technologies across the Cox Automotive ecosystem. From connected service experiences to enhanced tools that help dealerships work smarter and serve customers better, dealers will be able to drive more efficiency and increase operational performance. 
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