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Sept_XTM25-0207_Misc-2025_Blog-Image-1_715x462_v1 3m Read

Elevate the Service Lane Experience Through Digitization to Maximize Customer Lifetime Value 

In today’s automotive retail environment, the service lane is emerging as a critical touchpoint for building lasting customer relationships, driving operational efficiency, and supporting dealership profitability. The 2025 Cox Automotive Digitization of Car Buying report underscores the importance of extending digital experiences beyond the initial sale, helping dealerships foster loyalty and improve business outcomes.  Digital
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CRS25-0076_Customer-Buyer-Journey_XTM_Service-Profitability_Blog-Image_1254x836_v1 4m Read

5 tips to turn your service department into a profit-making machine

Summary: The 2025 Cox Automotive Car Buyer Journey Study shows dealership satisfaction rising, with overall satisfaction increasing. That higher trust at purchase creates a timely opportunity for service departments to strengthen loyalty through a more efficient, connected service experience enabled by Xtime, a Cox Automotive company. ____________________________________________ Satisfaction with the dealership shopping experience has increased,
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