A few years ago, Sunridge Nissan in Calgary, Alberta, was using multiple solutions for all of its customer needs. The dealership quickly implemented Schedule to accommodate its customers online scheduling needs, and Xtime’s other solutions—Engage, Invite and Inspect—soon followed. Service Manager Annica Larsson said that introducing Xtime allowed the dealership to streamline its operations instead of toggling between multiple platforms to handle all of its needs.
“The initial reason we implemented Xtime Schedule was that we wanted a more advanced way to schedule appointments,” said Annica. “[The original decision] was really for our call center, which books appointments, as well as for our service advisors. It was nice to sync all products into one—previously, we had [multiple systems], whereas now we just have Xtime. We don’t have to switch back and forth between platforms and it’s very streamlined.”
It’s fun to be part of the newest technology. We’re excited to see what Xtime does in the future, because Sunridge Nissan will want to be a part of it.”
Xtime Spectrum enables Sunridge Nissan to boost interactions with its customers even during the busiest hours, re-engage lost souls and increase its return on investment. Sunridge Nissan has realized:
Sunridge Nissan believes that Xtime has contributed to the increased ROI per customer, as well as the high utilization rate, because the solutions streamline operations, are easy to use, incentivize customers and offer premium support from Xtime’s Managed Services.