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Stay up to date with the latest content from Cox Automotive
4m Read
Top Takeaways from the Cox Automotive Car Buyer Journey Study
5 Key Operational Takeaways for Your Service Department from the Cox Automotive Car Buyer Journey Study For the past 15 years, Cox Automotive has been researching the consumer car buyer journey to uncover key trends and consumer preferences. Here are 5 takeaways from the Cox Automotive Car Buyer Journey Study to power your dealership in
1m Read
Selling Capacity: The Untapped Potential in Dealership Service Hours
In this panel from the Fixed Ops Roundtable, Skyler Chadwick (Cox Automotive) and Tully Williams (Niello Company) discuss how to rethink your service scheduling strategy, offering actionable insights service department managers can use to bring more customers into the service lane. Learn how your marketing and service software can work together to maximize every hour and
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3m Read
Elevate the Service Lane Experience Through Digitization to Maximize Customer Lifetime Value
In today’s automotive retail environment, the service lane is emerging as a critical touchpoint for building lasting customer relationships, driving operational efficiency, and supporting dealership profitability. The 2025 Cox Automotive Digitization of Car Buying report underscores the importance of extending digital experiences beyond the initial sale, helping dealerships foster loyalty and improve business outcomes. Digital
1m Read
2025 Fixed Ops Focus Series: Declined Services
This informative session will guide you through how to increase service revenue opportunities with declined services
4m Read
Using Reporting to Drive Fixed Ops Success
Matt Warpinski, Director of Performance Management, Xtime There’s no right or wrong way to use reporting. In fact, the only wrong way is to NOT use reporting. Reporting offers insights into trends and what our consumers are doing. It also helps uncover gaps in your processes by finding out if your staff is actually behaving
5m Read
Using Service Multimedia Pro for Faster ASR Approvals
Michael Cribbs, Lead Performance Manager Adrian Lui, Senior Product Consultant Service Multimedia Pro is a new add-on for Xtime Inspect that allows technicians to enhance their recommendations within the multi-point inspection by sharing high-resolution media including photos and videos. When a technician can describe their inspection using video and show customers photos and video of the
1m Read
How AI and Xtime empower service departments keep up with shifting consumer loyalty
Anya Schlesener, AVP of Operations at Cox Automotive, joins Emma Hancock to discuss rising repair costs and how dealers can leverage technologies, including AI, to address these consumer fears, make the service experience more convenient, and adapt to maintain profitability in these difficult market conditions. Key Takeaways