Resource Center
Leverage these resources to enhance business efficiency and profitability.
Help
Find answers, solve issues, and submit a support case —all just a click away.
Insights
Access industry research and other insights to help you stay informed and make confident decisions.
Evaluate
Understand the most relevant information to choose the right solution for your needs.
Training
Boost your skills with flexible, hands-on training delivered online at your pace.
Content For You
Stay up to date with the latest content from Cox Automotive
35m Watch
2025 Fixed Ops Focus Series: Common Fixed Ops Misconceptions
This informative session will guide you through how to overcome common misconceptions of fixed ops facing dealers today.
4m Read
Turning Service Trends Into Profit: Strategies for Fixed Ops Success
Dealership service is at a crossroads. Vehicles are older, service demand is rising, and the market is expanding—but dealerships aren’t capturing their fair share. According to the 2025 Cox Automotive Service Industry Study, service visits are up, yet more customers are shopping around for service. The upside? Fixed ops revenue is thriving. Last year, service
Interested in becoming a client, or ready to learn more?
Required form fields
4m Read
Recapturing Declined Services to Drive Fixed Ops Profitability
Matt Warpinski and Tiffani Stefanescu, Directors of Performance Management at Xtime One of the most overlooked opportunities within the fixed ops department lies in recapturing declined services: recommended repairs or maintenance items that customers chose not to approve on a previous visit. In a recent session of our Fixed Ops Focus webinar series, we discussed
20m Watch
2025 Fixed Ops Focus Series: Service Multimedia Pro
This informative session will guide you through how to improve your digital inspection process with our enhanced multimedia solution.
4m Read
Top Takeaways from the Cox Automotive Car Buyer Journey Study
5 Key Operational Takeaways for Your Service Department from the Cox Automotive Car Buyer Journey Study For the past 15 years, Cox Automotive has been researching the consumer car buyer journey to uncover key trends and consumer preferences. Here are 5 takeaways from the Cox Automotive Car Buyer Journey Study to power your dealership in
1m Read
Selling Capacity: The Untapped Potential in Dealership Service Hours
In this panel from the Fixed Ops Roundtable, Skyler Chadwick (Cox Automotive) and Tully Williams (Niello Company) discuss how to rethink your service scheduling strategy, offering actionable insights service department managers can use to bring more customers into the service lane. Learn how your marketing and service software can work together to maximize every hour and
3m Read
Elevate the Service Lane Experience Through Digitization to Maximize Customer Lifetime Value
In today’s automotive retail environment, the service lane is emerging as a critical touchpoint for building lasting customer relationships, driving operational efficiency, and supporting dealership profitability. The 2025 Cox Automotive Digitization of Car Buying report underscores the importance of extending digital experiences beyond the initial sale, helping dealerships foster loyalty and improve business outcomes. Digital
