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Stay up to date with the latest content from Cox Automotive
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Key Findings from the 2023 Vehicle Service Industry Study
Most consumers rely on their dealership for auto service, repair, and maintenance, but the 2023 Cox Automotive Vehicle Service Industry Study found that customer trust in dealer service departments is declining. This free eBook highlights the reasons why competitors are gaining market share and how a focus on customer experience can help your fixed ops
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Quick Tip: Quickly Access Quote Signatures on Demand
Check out this new Xtime feature enhancement to access customer quote signatures in the customer profile.
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Increase Dollars per RO with Flexible Customer Financing
Are you leaving money on the table? With 36 percent of consumers unable to pay for a $500 auto repair, it’s no wonder so many ASRs go unsold.1 Many forwardthinking dealers offer service financing options, but it’s likely that their current solutions require a separate system. And shuffling between platforms hurts advisor efficiency and makes
3m Read
4 Ways to Tackle Fixed Ops Challenges
Summary New opportunities for fixed ops professionals to achieve rapid growth though digital technology, transparency, and convenience. As a fixed operations professional, it’s crucial to understand your challenges and opportunities so you can implement strategies that keep profits growing and customers satisfied. Here are some tips to tackle the takeaways from the latest Cox Automotive Service Industry
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Quick Tip: Using Xtime Invite to Promote Summer Service Specials
Tap into specialized marketing templates that have proven to drive higher customer engagement and incremental revenue.
4m Read
6 tips to turn your service department into a profit-making machine
Satisfaction with the dealership shopping experience surged, according to Cox Automotive’s Car Buyer Journey Study, from 61% to 69% between 2022 and 2023. Plus, 91% of respondents plan to keep their car for their primary mode of transportation for the next five years1. With service being the money maker of the dealership business, there’s no
2m Read
Xtime Payment
Boost CSI through Active Service Delivery Xtime Payment offers robust and streamlined workflows enabling consumers to pay for service directly within Xtime. From both the desktop or tablet, service advisors have the ability to accept credit card payments in the service lane or create an online payment request for the customer to pay at their