Your customers demand ease and digital interaction throughout the service experience, and you need the efficiency that brings to your service department. Let’s explore some opportunities for that win-win situation.
We have compiled some of the key takeaways and tips so you could hear them once again straight from the dealer guests who made Dealer Forward such a compelling and informative show.
These days, your customers can do just about anything from the convenience of their homes. Outings are becoming optional and errands more obsolete, and businesses are responding to changing customer preferences.
Have you browsed our latest playbook, the actionable blueprint for each stage of the service visit that can help your dealership continue to improvethe customer experience?
Grow Fixed Ops with the Digital Experience Your Customer Prefers
Your service department’s focus has accelerated in the direction of a fully digital customer experience. Why? Because you are truly looking at the service lane through the lens of customer preference — how they prefer to do business and interact, and the influence of convenience on their decisions.
3 Ways Multimedia Can Help Maximize Your Service Department Potential
With 21% of your customers still delaying vehicle service and repair you’re facing a unique challenge to your ability to contribute to the bottom line. Using video and pictures to enhance the service experience may give you the opportunity you need to keep driving the results your dealership needs.
Continued social distancing and an uptick in work-from-home situations have reduced demand for general maintenance and repair — 39 percent of dealer customers are delaying service because they aren’t driving as much now. That’s left many dealers looking at fresh approaches to attract and retain customers while growing dollars per RO.
Digital Transformation: Rethink the Service Experience
We’ve been talking digital transformation for a while. Now it’s time to take action. We have to make changes to keep our employees and customers safe now and deliver the ultimate customer experience for a long time to come.
I’ve talked about the constants in the auto sales and service industry. In the midst of all the rapid changes 2020 brought us, one of those constants has been challenged — and it’s for the good of our industry.
In the first half of 2020, fixed ops transformation happened more quickly than anyone thought possible. You’ve hurdled plenty of obstacles and may still face some ahead.
Your Tools for a Safe and Active Service Department
In this unprecedented and unpredictable environment, many consumers may have decided that now is not the right time to buy a car. But amid the uncertainty, there is opportunity for dealership service departments.
You have an opportunity to show your customers you care about them. When you provide tools like Self Check-In, customers recognize it’s meant to keep them safe and they take notice
Your Tools for a Safe and Active Service Department
In this unprecedented and unpredictable environment, many consumers may have decided that now is not the right time to buy a car. But amid the uncertainty, there is opportunity for dealership service departments.
I’ve talked about the constants in the auto sales and service industry. In the midst of all the rapid changes 2020 brought us, one of those constants has been challenged — and it’s for the good of our industry.
I’ve talked about the constants in the auto sales and service industry. In the midst of all the rapid changes 2020 brought us, one of those constants has been challenged — and it’s for the good of our industry.