How-to

Let’s say that every day you’re asked to fill up a one-gallon water pitcher and given 10 glasses of water that equal your task. Then one day, two of your glasses are taken away, but it’s still your responsibility to deliver the full gallon. How do you deliver the same results with less opportunity to do so? It’s

Persistence is necessary for achieving success in almost every area of life, and your dealership service department is no exception. The majority (at least 58%) of additional service recommendations offered by dealerships to their customers get declined. Successful dealerships know how to channel that rejection into a productive and persistent process for recapturing those services