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XTM23-0171_Misc-2023_Blog-Image_Napleton_1254x836_v1

Article
Case Study

Connect Your Technology for Better Employee Experience

See how Napelton Auto Group supports their team with the right tools and time-saving technology to ensure high customer satisfaction, transparency, and trust.

nada2023-xtime

Article

2023 Service Technology Trends to Know

Schedule your 2023 NADA demo to see innovations and gain efficiencies for your service department. Book now!

Screen Shot 2020-12-29 at 2.09.10 PM

Video

GM Bryan Smith Grew Sales per RO 20% with Xtime

As we transition into 2021, many experts agree that multimedia capabilities, flexible payment platforms, and process automation are the trends most likely to transform the automotive industry in the coming year.  

XTM20-0137_NADA-2021_Blog_Email-5_800x362_v1

Article

Service Technology and Trends to Watch in 2021

As we transition into 2021, many experts agree that multimedia capabilities, flexible payment platforms, and process automation are the trends most likely to transform the automotive industry in the coming year.  

service-pickup-and-delivery

Article

Service Pick-Up and Delivery: The Natural Evolution of Vehicle Servicing

From hospitality to healthcare and retail to real estate, nearly every industry is changing to bring on-demand goods and services directly to the customer. It’s the natural evolution of industry—businesses change as customer preferences change—and the automotive service industry is no exception.

3 Ways Multimedia Can Help Maximize Your Service Department Potential

Article

3 Ways Multimedia Can Help Maximize Your Service Department Potential

Let’s say that every day you’re asked to fill up a one-gallon water pitcher and given 10 glasses of water that equal your task. Then one day, two of your glasses are taken away, but it’s still your responsibility to deliver the full gallon. How do you deliver the same results with less opportunity to do so? It’s

New car owner. Happy woman showing thumb up

Article

Grow Fixed Ops with the Digital Experience Your Customer Prefers

Your service department’s focus has accelerated in the direction of a fully digital customer experience. Why? Because you are truly looking at the service lane through the lens of customer preference — how they prefer to do business and interact, and the influence of convenience on their decisions. David Foutz, Vice President of Sales at Xtime was asked to reflect on the

Xtime-give-self-service-options-800×360-04.20.2020

Article

Self-Service Options for Safety & Great Customer Experience

We live in a digital-first world — and it’s no longer optional. You need to drive revenue. To do that today, you have to provide a safe, online experience for your customers and employees and completely reimagine your customer’s journey by providing self-service capabilities. Self-Service Preference Put your customer hat on for a moment.

Xtime-covid-messaging_image-800×360-04.13.2020

Webinar

Self Check-In Usage & Best Practices

Self Check-In Usage & Best Practices You have an opportunity to show your customers you care about them. When you provide tools like Self Check-In, customers recognize it’s meant to keep them safe and they take notice. It is definitely the right time to explore all of the self-service options available to your dealership, and Self

Keep your customers safe and your service department active

Article

Your Tools for a Safe and Active Service Department

Your Tools for a Safe and Active Service Department The business world has changed dramatically, seemingly overnight. Many states, counties, and cities are enforcing stringent quarantine directives. In other areas, people are strongly encouraged to stay at home. In this unprecedented and unpredictable environment, many consumers may have decided that now is not the right

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