Article

From hospitality to healthcare and retail to real estate, nearly every industry is changing to bring on-demand goods and services directly to the customer. It’s the natural evolution of industry—businesses change as customer preferences change—and the automotive service industry is no exception.

Your service department’s focus has accelerated in the direction of a fully digital customer experience. Why? Because you are truly looking at the service lane through the lens of customer preference — how they prefer to do business and interact, and the influence of convenience on their decisions.   David Foutz, Vice President of Sales at Xtime was asked to reflect on the