4m Read ArticleBlog How to Create a Fully Digital Service Experience What do your service customers expect from you? What kind of experience and features do they require? Today’s automotive consumers prefer to purchase online, so it would make sense your service customers would prefer to interact with you online as well. Dealers that want to give consumers the digital experience they prefer should look for Read More
1m Read Video Dial Up Your Service Team Xtime is the partner that boosts the efficiency of your technicians and advisors, while creating the service experience your customers demand and additional revenue for your dealership. Read More
4m Read ArticleBlog Fixed Ops 2022: Tech Trends to Watch In 2022, dealerships will be looking for ways to promote efficiency within their service departments. At NADA 2022, you’ll have the chance to see how new tools and technologies are making it easier than ever to enhance productivity and increase profits. Read More
3m Read ArticleBlog Improve Transparency and Trust with Picture- and Video-Based Communication In the automotive industry, service satisfaction has become an important driver of success. Read More
4m Read ArticleBlog Service in a Lean Inventory Environment With fewer cars to sell, your service department can save the day in three specific ways—driving additional revenue, sourcing used cars, and speeding up recon times. Read More
3m Read ArticleBlogWebinar 4 Best Practices to Improve Customer Experience Accustomed to this level of service, vehicle owners now expect to have customer-centric experiences in your dealership service department. To earn their initial business and to bring them back repeatedly, your dealership needs to adhere to a set of best practices for improving the customer experience through convenience, transparency, and communication. Read More
3m Read ArticleBlog 3 Ways Convenience Creates Opportunity for Your Service Department Convenience has truly become a currency — or at least a deciding factor on where currency is spent. Your customers demand ease and digital interaction throughout the service experience, and you need the efficiency that brings to your service department. Let’s explore some opportunities for that win-win situation. Appointment Scheduling Customer Convenience: Today, people tap Read More
1m Read Video Give Your Customers a Seamless Service Experience Your service department involves several distinct phases and processes, each with its own defined roles and separate software systems. But your customers don’t really care where one role ends and another begins. They just want a smooth, seamless service process. Watch the video to see how your dealership can benefit from the industry’s only end-to-end Read More
4m Read Press Releases Xtime Invite Introduces Text Marketing Offering A New Channel To Increase Customer Engagement Xtime Invite Introduces Text Marketing Offering A New Channel To Increase Customer Engagement REDWOOD CITY, Calif., September 16, 2019 — In a world where email is just one of many channels consumers use to communicate, dealers who neglect one or more channels risk losing potential business that can further accelerate dealership profitability. To reclaim these Read More
2m Read Case StudyVideo Oklahoma City Volkswagen Invests in its Technology and its People Oklahoma City Volkswagen isn’t run by a bunch of old school car guys. Its forward-thinking management team is always looking for ways to enhance the value of their investment. And when Robert Lackey was offered a position as the dealership’s service director, he immediately saw ways to apply that philosophy in the service lane. Many Read More