Here’s a quick guide to the latest tech trends to look for at NADA in January so you can stay a step ahead of the competition.
Omnichannel Technology
The service experience is more than fixing cars. It’s a chance for your dealership to interact directly with your customers, diagnose problems, and provide personalized solutions for their situations. It also gives your team a chance to build better relationships—the more open and transparent you can be, the better relationships you build.
Keep an eye out for omnichannel technology that gives you connected end-to-end tools to create fully digital experiences, from sales to service, that cater to customer convenience and preferences. This kind of technology can help you and your customers stay in sync throughout the customer lifecycle.
Omnichannel technology connects data across your dealership, so every service interaction is relevant and engaging. This technology also allows your customers to start the service scheduling process online and continue seamlessly when they get to your dealership.
At NADA 2025 look for the tools that empower your team to personalize every appointment while helping you grow retention and profit.
Join us at NADA 2025 to discover omnichannel technology firsthand and how it’s transforming fixed ops. Secure a demo.
Powerful Insights
AI and automation can help you deliver the right marketing messages via text and send special-order parts notifications to your customers. These powerful predictive insights allow you to maximize the profitability of every single service interaction and increase customer trust and retention.
At NADA 2025, seek out technology with powerful insights:
- Multichannel fixed ops demand generation that knows what service your customers need and delivers the personalized marketing communications that will bring them back to your service bay.
- Reporting with the insights you need to improve your team’s performance for more fixed ops revenue.
- Recommendations for previously declined services are served up to customers through automation as they schedule a service appointment to build trust and grow revenue, all while providing a more personalized experience.
Unmatched Industry Leading Expertise
Behind every new technology should be a team of trusted professionals building the right tools for your profitability and efficiency goals. And they shouldn’t stop there. You want to find a partner that understands you and helps you get the most out of your new solutions.
As you research the latest tech trends, look for solutions that include experts working hard behind the scenes to keep improving their technologies with a commitment to help you get the most out of your investment.
Visit Xtime at NADA 2025
Backed by Cox Automotive, Xtime will continue to invest in customer and employee experiences, connected solutions, and more profitable fixed operations. Here are a few of the enhancements we’d like to share with you at NADA:
- Improved video and image capture and sharing
- Upgraded texting capabilities for customers without profiles and intra-dealer chat
- Enhanced qualified DMS integrations for service quoting and pricing
- Real-time dashboards to track ROI and performance
- Earn 46% more dollars per RO with a full suite of service solutions
Schedule your Xtime demo at NADA 2025 to experience omnichannel technology, powerful predictive insights, and unmatched industry leading expertise.
Source: Data from all Xtime dealers between Aug 2023 and July 2024.