Drive revenue and retention with Xtime Spectrum, a fixed ops solution that delivers the service experience your customers demand.
Sunridge Nissan, Calgary, Alberta
Ferman Volvo, Tarpon Springs, Florida
See how our customers are growing their business and providing great service with Xtime solutions.
1. Do your service lane employees know what is expected of them in their specific role?
2. Does your service manager provide employees with regular feedback in an objective and constructive manner?
3. Does your dealership conduct formal performance reviews regularly?
4. Does your dealership provide opportunities and clear pathways for service lane employees to learn and grow as a professionals?
5. Have your service lane employees been properly trained to meet expectations in their roles?
6. Do your service lane employees have the tools they need to meet expectations in their roles?
7. Do your technology tools facilitate success for service lane employees in their roles?
8. Do you perceive that your service lane employees generally feel excited by the work they’re doing?
9. Do your service lane employees regularly display outward signs of negativity about their jobs?
10. Do your service lane employees have a poor attendance record at work?
11. Do your service lane employees demonstrate signs of “sleepwalking” or of being “checked out” during the workday?
12. Are your service lane employees showing a general lack of energy and passion for their work?
13. In your estimation, does your dealership have a hard time retaining service lane employees?
Congratulations! Your service lane employees appear to be highly engaged with their work. Your business is bucking industry trends and outperforming overall economic averages. It has shown that companies with high levels of employee engagement achieve 21% higher profitability and 10% higher customer engagement. Moving forward, your goal should be to preserve high engagement levels by participating in ongoing dialogue with employees and by identifying opportunities for cultural improvement. We also recommend that you evaluate your service lane technology solutions — they can have a significant influence on employee engagement.
You can impact your employee engagement and grow workplace satisfaction with technology.
Your service lane employees appear to be moderately engaged with their work. With 85% of the workforce reporting some level of disengagement, things could definitely be worse, but moderate engagement likely won’t lead to high levels of business success. You might consider engaging in open discussions with employees to identify areas where culture or compensation could be improved. We also recommend that you evaluate your service lane technology solutions — they can have a significant influence on employee engagement.
Like 85% of the workforce, it appears that your service lane employees are generally disengaged and dissatisfied with their work. While this is a common problem, it may be time to give it your attention. If left untreated, low engagement can lead to high employee turnover, poor customer experience, and lost profits. We recommend that you engage in open discussions with employees on matters of employment and rectify the major issues quickly. In addition, evaluate your service lane technology solutions — they can have a significant influence on employee engagement.
