Quiz: What’s the engagement level of your employees?
Service lane employees interact with your customers daily and their performance can impact your bottom line. That’s why it’s so important to keep them engaged with their work. Take the following quiz to evaluate your dealership’s level of employee engagement.
Expectation and understandings
1. Do your service lane employees know what is expected of them in their specific role?
2. Does your service manager provide employees with regular feedback in an objective and constructive manner?
3. Does your dealership conduct formal performance reviews regularly?
4. Does your dealership provide opportunities and clear pathways for service lane employees to learn and grow as a professionals?
Training and Tools
5. Have your service lane employees been properly trained to meet expectations in their roles?
6. Do your service lane employees have the tools they need to meet expectations in their roles?
7. Do your technology tools facilitate success for service lane employees in their roles?
General Engagement
8. Do you perceive that your service lane employees generally feel excited by the work they’re doing?
9. Do your service lane employees regularly display outward signs of negativity about their jobs?
10. Do your service lane employees have a poor attendance record at work?
11. Do your service lane employees demonstrate signs of “sleepwalking” or of being “checked out” during the workday?
12. Are your service lane employees showing a general lack of energy and passion for their work?
13. In your estimation, does your dealership have a hard time retaining service lane employees?