To make employees more efficient and stay true to its customer-first mission, Chapman Automotive Group saw an opportunity to improve how it moved its customers to and from dealerships by offering on-demand Lyft rides.
Their service departments were already using Xtime Schedule to book appointments for customers, and the Lyft and Xtime integration enables service advisors to easily arrange safe, reliable rides to and from the dealership in just a few clicks.
“You just pull up the appointment card, click ‘rideshare,’ put where they need to go, and submit the request,” shares Scott Haddock, Service Director of Honda Tucson. “Requesting a Lyft courtesy ride in Xtime is easy.”
Beyond ease, it benefits the dealership in multiple ways, including time savings and cost reductions. Read the full case study to discover the advantages your dealership could have with the Lfyt and Xtime integration.
"With the Lyft and Xtime integration, courtesy rides take 3–4 minutes to arrive.With shuttles, customers were waiting for 1 hour or more."
Scott Haddock
Service Director, Chapman Honda Tucson