PERSONALIZE THE SERVICE EXPERIENCE
FASTER CHECK-INS. HAPPIER CUSTOMERS.
Deliver a seamless, personalized service lane experience that keeps customers coming back—and profits growing.
AdditionalÂ
generated per
Additional
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Features
& Benefits
Personalize the entire service experience, speed up the check-in process, and create revenue opportunities from prior appointments.
Make the arrival process more efficient by allowing customers to check in digitally upon arrival. This speeds up repair write-ups, reduces wait times, and improves overall service lane efficiency by creating a smoother experience and freeing up staff to work with other customers.
Welcome customers with a professional, tech-forward experience using tablets that display service history and appointment details. Conduct walk-arounds with instant access to vehicle data, enabling advisors to provide informed recommendations. Enhance transparency, build trust, and ensure every customer feels recognized and valued from the moment they arrive.
Keep customers informed throughout their service visit with real-time text updates sent directly to their mobile devices. Improve communication, reduce uncertainty, and allow staff to manage interactions more efficiently, leading to more convenient and satisfying customer experiences.
Present customers with additional service recommendations using integrated photos, videos, and diagnostic tire and alignment data. This helps advisors explain issues more effectively and encourages informed decision-making. Boost customer confidence, support upsell opportunities and increase revenue by making these service needs easy to understand and approve.
Offer flexible payment options that make it easier for customers to approve expensive repairs. Helps reduce hesitation around higher-cost services by providing accessible solutions that show your dealership is committed to the customer’s long-term vehicle care.
Enable fast, secure payments directly from the service lane or via online payment requests. Customers can pay from their mobile device or at the service desk, whichever is more convenient. Simplify checkout, reduce wait times, and enhance the overall service experience by giving customers control over how and when they pay.
XTIME
integrates with other technologies
Our auto dealership software integrates with other Cox Automotive solutions and third-party car dealer management software. Sharing data across the dealership makes the customer experience seamless and builds trust.
Real Stories
with Real Results
Watch the videos below to see how these users are using Xtimes’ latest features and tools to solve their dealership’s biggest challenges, including managing their service processes, improving their customer experience, and driving results for their business
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Scott Haddock
“With the Lyft and Xtime integration, courtesy rides take 3–4 minutes to arrive.With shuttles, c…
Service Director
Chapman Honda Tucson
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Matt Ketchum
“I wouldn’t want to work at a dealership that doesn’t use Xtime.”
Service Manager
Ferman Volvo, Tarpon Springs, Florida
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Dawn Newsome
“Since we’ve incorporated [Engage] into our service lane, we’ve transitioned the write-up proces…
Director of Fixed Operations
Vaden Automotive Group
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Luke Ammann
“Xtime’s software system works well with all the systems that we have in place right now, from […
Service Manager
Manly Honda
FAQS
Xtime Engage includes built-in service financing and payment options, allowing customers to approve repairs and pay directly in the service lane or online. Flexible financing helps increase customer approval rates for larger repairs, while integrated payment processing streamlines the entire checkout experience.
Yes! Xtime Engage supports mobile tablet check-in and checkout, allowing service advisors to deliver a modern, efficient experience from anywhere in the service lane. Customers can opt for self check-in, receive real-time updates, and pay for services digitally, making every visit smooth and convenient.
Xtime Engage is a customer experience management platform built for the service department of automotive dealerships. It streamlines check-in and checkout processes, delivers real-time status updates, and empowers your team to create personalized, seamless service experiences that drive revenue, retention, and satisfaction.
With Xtime Engage, your team can greet customers by name, access their service history instantly, and provide transparent updates throughout the service journey. Engage enables faster approvals, flexible payment and financing options, and consistent communication, which builds trust and customer loyalty – leading to more revenue per repair order and better retention.
Setup and training are handled on-site by our dedicated team members. We also offer comprehensive support from Performance Managers along with the Xtime Help Center through phone or email, our Client Resource Center, FAQs, product documentation, and on-demand training sessions via Xtime University.
Xtime Engage offers performance dashboards and reporting tools to track customer engagement, approval rates, and revenue per repair order. These insights help you optimize your fixed ops solutions and continuously improve your customer experience management strategy.
Absolutely. Xtime Engage integrates seamlessly with most DMS systems as well as other Cox Automotive and Xtime solutions. It pulls in existing customer records to eliminate duplicate data entry, ensuring that your data is always in sync and your team can deliver a connected, frictionless experience. 
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