PERSONALIZE THE SERVICE EXPERIENCE
FASTER CHECK-INS. HAPPIER CUSTOMERS.
Deliver a seamless, personalized service lane experience that keeps customers coming back—and profits growing.
Additional
generated per
Additional
Dollars per
Features
& Benefits
Personalize the entire service experience, speed up the check-in process, and create revenue opportunities from prior appointments.
Self Check-In
Increase efficiency in your service lane and expedite the repair write-up process.
Tablet Reception
Greet customers by name with instant access to service details and history and a thorough tablet walk-around.
Texting
Engage customers with real-time status updates for a better experience and improved staff productivity.
intelligent Diagnostics
Increase revenue for your dealership by providing additional service recommendations with consistent, integrated pictures and video or relevant tire and alignment data.
Service Financing
Provide flexible financing options that make it easy for customers to approve expensive repairs.
Payment
Accept service payments directly in Xtime in both the service lane or by creating an online payment request for customers for added convenience.
XTIME
integrates with other technologies
Our auto dealership software integrates with other Cox Automotive solutions and third-party car dealer management software. Sharing data across the dealership makes the customer experience seamless and builds trust.
Real Stories
with Real Results
Watch the videos below to see how these users are using Xtimes’ latest features and tools to solve their dealership’s biggest challenges, including managing their service processes, improving their customer experience, and driving results for their business
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Scott Haddock
“With the Lyft and Xtime integration, courtesy rides take 3–4 minutes to arrive.With shuttles, c…
Service Director
Chapman Honda Tucson
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Matt Ketchum
“I wouldn’t want to work at a dealership that doesn’t use Xtime.”
Service Manager
Ferman Volvo, Tarpon Springs, Florida
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Dawn Newsome
“Since we’ve incorporated [Engage] into our service lane, we’ve transitioned the write-up proces…
Director of Fixed Operations
Vaden Automotive Group
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Luke Ammann
“Xtime’s software system works well with all the systems that we have in place right now, from […
Service Manager
Manly Honda
FAQS
Xtime Engage includes built-in service financing and payment options, allowing customers to approve repairs and pay directly in the service lane or online. Flexible financing helps increase customer approval rates for larger repairs, while integrated payment processing streamlines the entire checkout experience.
Yes! Xtime Engage supports mobile tablet check-in and checkout, allowing service advisors to deliver a modern, efficient experience from anywhere in the service lane. Customers can opt for self check-in, receive real-time updates, and pay for services digitally, making every visit smooth and convenient.
Xtime Engage is a customer experience management platform built for the service department of automotive dealerships. It streamlines check-in and checkout processes, delivers real-time status updates, and empowers your team to create personalized, seamless service experiences that drive revenue, retention, and satisfaction.
With Xtime Engage, your team can greet customers by name, access their service history instantly, and provide transparent updates throughout the service journey. Engage enables faster approvals, flexible payment and financing options, and consistent communication, which builds trust and customer loyalty – leading to more revenue per repair order and better retention.
Setup and training are handled on-site by our dedicated team members. We also offer comprehensive support from Performance Managers along with the Xtime Help Center through phone or email, our Client Resource Center, FAQs, product documentation, and on-demand training sessions via Xtime University.
Xtime Engage offers performance dashboards and reporting tools to track customer engagement, approval rates, and revenue per repair order. These insights help you optimize your fixed ops solutions and continuously improve your customer experience management strategy.
Absolutely. Xtime Engage integrates seamlessly with most DMS systems as well as other Cox Automotive and Xtime solutions. It pulls in existing customer records to eliminate duplicate data entry, ensuring that your data is always in sync and your team can deliver a connected, frictionless experience.
Put Xtime to Work
for Your Dealership
Let’s optimize your shop profitability and efficiency together.
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