1m Read Quick TipsVideo Quick Tip: Using Xtime University for Both New and Existing Employees In less than 2 minutes, Daniel Watts shows you how Xtime University gives you valuable training tools for new hires along with refreshers for current employees. Watch Now
4m Read ArticleBlog Service in a Lean Inventory Environment With fewer cars to sell, your service department can save the day in three specific ways—driving additional revenue, sourcing used cars, and speeding up recon times. Read More
3m Read ArticleBlogWebinar 4 Best Practices to Improve Customer Experience Accustomed to this level of service, vehicle owners now expect to have customer-centric experiences in your dealership service department. To earn their initial business and to bring them back repeatedly, your dealership needs to adhere to a set of best practices for improving the customer experience through convenience, transparency, and communication. Read More
1m Read Webinar Spectrum: Maximizing Profitability with an Efficient Inspection Process Your customers expect more — more digital, more convenient. They want their interaction with your service department to happen in the palm of their hand. Listen in on how to create an end-to-end digital experience for your customers so that you can elevate your bottom line. Read More
1m Read Webinar Spectrum: Improving Your Upsell Closing Rate Your customers expect more — more digital, more convenient. They want their interaction with your service department to happen in the palm of their hand. Listen in on how to create an end-to-end digital experience for your customers so that you can elevate your bottom line. Read More
1m Read Webinar Xtime Spectrum – The Empowered Customer Service Experience Your customers expect more — more digital, more convenient. They want their interaction with your service department to happen in the palm of their hand. Listen in on how to create an end-to-end digital experience for your customers so that you can elevate your bottom line. Read More
1m Read Webinar Xtime Spectrum-Consumer Scheduling Experience Best Practices See how to enhance your customer’s digital service experience with a deep dive into all the capabilities Xtime provides your dealership. Read More
5m Read Article Here Are The Tools You Need to Provide for Your Customer It’s time to go all-in. Have you been dabbling in creating a digital experience for your customer? Many dealers have. Your customer has been telling you for a while, they prefer digital interaction with the ability to self-serve. Your timeline to deliver that experience has been accelerated. Depending on where you are in the digital transformation, you may need to Read More
4m Read Article Self-Service Options for Safety & Great Customer Experience We live in a digital-first world — and it’s no longer optional. You need to drive revenue. To do that today, you have to provide a safe, online experience for your customers and employees and completely reimagine your customer’s journey by providing self-service capabilities. Self-Service Preference Put your customer hat on for a moment. Read More
5m Read Article Your Customers are Interested in Valet Service What is the right move to make at this moment? If you consider consumer sentiment in this time of social distancing, offering valet pickup and delivery service may be the step that makes sense. Darrel Ferguson, Xtime’s director of performance management, and some members of his team recently hosted a webinar, Be Safe Workshop: Valet Read More
4m Read Webinar Self Check-In Usage & Best Practices Self Check-In Usage & Best Practices You have an opportunity to show your customers you care about them. When you provide tools like Self Check-In, customers recognize it’s meant to keep them safe and they take notice. It is definitely the right time to explore all of the self-service options available to your dealership, and Self Read More
5m Read Press Releases Xtime Offers Enhanced Resources to Help Service Departments Move Forward Amid COVID-19 Struggles and Beyond Times are changing rapidly as social distancing measures pose a challenge to day-to-day service department operations and revenue. A dealership’s fixed operations are essential during this time, and there is no greater moment to show resiliency and earn a customer’s business. To help its dealership partners seize the moment, Xtime is offering enhanced resources and multiple key features at no additional charge, helping dealers provide consumers with world-class service experiences in the changing landscape while preparing them for a more digital and profitable future beyond the COVID-19 pandemic. Read More