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Using Reporting to Drive Fixed Ops Success

Matt Warpinski, Director of Performance Management, Xtime There’s no right or wrong way to use reporting. In fact, the only wrong way is to NOT use reporting. Reporting offers insights into trends and what our consumers are doing. It also helps uncover gaps in your processes by finding out if your staff is actually behaving

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Using Service Multimedia Pro for Faster ASR Approvals

Michael Cribbs, Lead Performance Manager Adrian Lui, Senior Product Consultant Service Multimedia Pro is a new add-on for Xtime Inspect that allows technicians to enhance their recommendations within the multi-point inspection by sharing high-resolution media including photos and videos. When a technician can describe their inspection using video and show customers photos and video of the

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Best Practices for Xtime Texting & Communications

Sending customers text messages throughout the service process with real-time status updates and then request payment via text is not only convenient for customers, but it also saves a lot of time for both service advisors and techs. With the launch of new Xtime texting features – many of them suggested by dealers – it’s

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More Profitable Service Experiences Need a Better Service Platform

Consumer trends are changing. Flexibility and convenience are key—and that extends to the service department. To drive revenue in fixed ops, it’s critical for dealerships to enhance the service experience. The reward is twofold: Happy customers will return for future service needs—and perhaps even return to trade in and then purchase a new vehicle. To

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Win Service Department Customer Trust with Video

When the going gets tough, tough dealers get back to basics. Dealers have proven to be among the most resilient entrepreneurs in any industry. Auto retailers have demonstrated they’re up to thriving in challenging situations – present economic circumstances included. One of the best ways to keep business steady during difficult times is by getting

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4 Strategies to Improve Service Department Revenue in Volatile Markets

The automotive retail landscape is changing. The industry is feeling the impact of evolving technology, shifting priorities among consumers, and market volatility due to tariffs. Fluctuating markets mean revenue instability, putting added pressure on fixed ops departments, which have already seen prices steadily increase over the last five years. Used together, the solutions and strategies

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Fixed Ops Technology Trends to Look for at NADA 2025

Here’s a quick guide to the latest tech trends to look for at NADA in January so you can stay a step ahead of the competition. Omnichannel Technology The service experience is more than fixing cars. It’s a chance for your dealership to interact directly with your customers, diagnose problems, and provide personalized solutions for

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6 tips to turn your service department into a profit-making machine

Satisfaction with the dealership shopping experience surged, according to Cox Automotive’s Car Buyer Journey Study, from 69% to 75% between 2023 and 2024. Notably, 42% of new-car buyers stated their experience was better than their prior purchase, with dealership satisfaction reaching a historic high of 81%1.   With service being the money maker of the dealership

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Quick Tip: Using Xtime University for Both New and Existing Employees

In less than 2 minutes, Daniel Watts shows you how Xtime University gives you valuable training tools for new hires along with refreshers for current employees.

Quick Tip: Using the Fixed Ops KPI Insights Report

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Quick Tip: Using the Fixed Ops KPI Insights Dashboard

Check out our latest dashboard for a simple and easy look at Schedule statistics, check-in utilization, Inspect usage, ASR data, sold and unsold dollars, and multimedia reports.

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