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VinSolutions
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Home / Engage

Engage

25_XT_strategies-service-trends-profit

Blog

Turning Service Trends Into Profit: Strategies for Fixed Ops Success

Dealership service is at a crossroads. Vehicles are older, service demand is rising, and the market is expanding—but dealerships aren’t capturing their fair share. According to the 2025 Cox Automotive…

Fixed Ops Focus - Declined Services

Recapturing Declined Services to Drive Fixed Ops Profitability

Matt Warpinski and Tiffani Stefanescu, Directors of Performance Management at Xtime One of the most overlooked opportunities within the fixed ops department lies in recapturing declined services…

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XTM25-0209_Fixed-Ops-Focus_Session-1_Landing-Page-Image_715x462_v1-A

Blog

Best Practices for Xtime Texting & Communications

Sending customers text messages throughout the service process with real-time status updates and then request payment via text is not only convenient for customers, but it also saves a lot of time for both service advisors and techs. With the launch of new Xtime texting features – many of them suggested by dealers – it’s

XTM25-0208_Power-of-Data_Thumbnail-Image_413x413_v1

Guide

Discover the Power of Data

Based on the most recent Cox Automotive Power of Data research study, this comprehensive guide provides a detailed look into the use of data and insights in dealerships, including fixed ops. In this eBook, you’ll discover: Learn how data and insights can help your service department forecast trends, generate and capture demand, become more efficient,

CRS25-0059_Tech-Trends_XTM_Blog-Image_1254x836_v1

Blog

Fixed Ops Technology Trends to Look for at NADA 2025

Here’s a quick guide to the latest tech trends to look for at NADA in January so you can stay a step ahead of the competition. Omnichannel Technology The service experience is more than fixing cars. It’s a chance for your dealership to interact directly with your customers, diagnose problems, and provide personalized solutions for

testimonial_avatar24

Vaden Automotive Group

"Since we’ve incorporated [Engage] into our service lane, we’ve transitioned the write-up process to a more personalized and friendly environment. It helps with customer satisfaction because it builds credibility."

testimonial_avatar22

Del Grande Dealer Group

"I would say that it’s become a great partnership here in the last year. Some of the most critical pieces of forming a very, very solid partnership have been great communication, understanding, flexibility."

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Central Valley Nissan

"The way that we did business before Xtime was very impersonal and kind of transactional, Xtime helped us with a real, consistent process to get us into the digital age of dealing with customers."

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First Texas Honda

"Everyone made it through implementation and are experts with the Xtime solutions now, That is due to the team of knowledgeable and exceedingly positive people who came to train us. We are thankful for the attention, a sense of urgency and the support we receive. Anyone who partners with Xtime will be better for it."

2024_Xtime_FlexPay

Article

Increase Dollars per RO with Flexible Customer Financing

Are you leaving money on the table? With 36 percent of consumers unable to pay for a $500 auto repair, it’s no wonder so many ASRs go unsold.1 Many forwardthinking dealers offer service financing options, but it’s likely that their current solutions require a separate system. And shuffling between platforms hurts advisor efficiency and makes

4-Ways-Infographic-thumb

Infographic

4 Ways to Tackle Fixed Ops Challenges 

Summary New opportunities for fixed ops professionals to achieve rapid growth though digital technology, transparency, and convenience. As a fixed operations professional, it’s crucial to understand your challenges and opportunities so you can implement strategies that keep profits growing and customers satisfied. Here are some tips to tackle the takeaways from the latest Cox Automotive Service Industry

CRS25-0076_Customer-Buyer-Journey_XTM_Service-Profitability_Blog-Image_1254x836_v1

Blog

6 tips to turn your service department into a profit-making machine

Satisfaction with the dealership shopping experience surged, according to Cox Automotive’s Car Buyer Journey Study, from 69% to 75% between 2023 and 2024. Notably, 42% of new-car buyers stated their experience was better than their prior purchase, with dealership satisfaction reaching a historic high of 81%1.   With service being the money maker of the dealership

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