4m Read Blog Win Service Department Customer Trust with Video When the going gets tough, tough dealers get back to basics. Dealers have proven to be among the most resilient entrepreneurs in any industry. Auto retailers have demonstrated they’re up to thriving in challenging situations – present economic circumstances included. One of the best ways to keep business steady during difficult times is by getting Read More
2m Read Blog 4 Strategies to Improve Service Department Revenue in Volatile Markets The automotive retail landscape is changing. The industry is feeling the impact of evolving technology, shifting priorities among consumers, and market volatility due to tariffs. Fluctuating markets mean revenue instability, putting added pressure on fixed ops departments, which have already seen prices steadily increase over the last five years. Used together, the solutions and strategies Read More
1m Read Quick TipsVideo Quick Tip: Engaging Customers with Declined Services Discover how custom notifications in Xtime Inspect can help your dealership turn declined services into service revenue and inventory acquisition opportunities. Learn how to identify and engage with customers who have declined a service over a specific dollar threshold.’ Watch Now
3m Read Blog Fixed Ops Technology Trends to Look for at NADA 2025 Here’s a quick guide to the latest tech trends to look for at NADA in January so you can stay a step ahead of the competition. Omnichannel Technology The service experience is more than fixing cars. It’s a chance for your dealership to interact directly with your customers, diagnose problems, and provide personalized solutions for Read More
1m Read Quick TipsVideo Quick Tip: Quickly Access Quote Signatures on Demand Check out this new Xtime feature enhancement to access customer quote signatures in the customer profile. Watch Now
4m Read Blog 6 tips to turn your service department into a profit-making machine Satisfaction with the dealership shopping experience surged, according to Cox Automotive’s Car Buyer Journey Study, from 69% to 75% between 2023 and 2024. Notably, 42% of new-car buyers stated their experience was better than their prior purchase, with dealership satisfaction reaching a historic high of 81%1. With service being the money maker of the dealership Read More
1m Read Blog Quick Tip: Using Xtime University for Both New and Existing Employees In less than 2 minutes, Daniel Watts shows you how Xtime University gives you valuable training tools for new hires along with refreshers for current employees. Read More
1m Read Blog Quick Tip: Using the Fixed Ops KPI Insights Dashboard Check out our latest dashboard for a simple and easy look at Schedule statistics, check-in utilization, Inspect usage, ASR data, sold and unsold dollars, and multimedia reports. Read More
1m Read Quick TipsVideo Quick Tip: Switching Between Dealerships in the Xtime App In under 2 minutes, learn how to switch between instances in the Xtime app. For Xtime users overseeing multiple rooftops, this allows efficient overview of several service lane businesses. Watch Now
1m Read Quick TipsVideo Quick Tip: How to Manage A La Carte Services and Service Menus Join Performance Manager Daniel Watts as he shares ways to make your service scheduling menus more effective and optimized for your dealership needs. Watch Now