Your service department was built to promote customer satisfaction that leads to profitability. That intense external focus can sometimes leave your employees feeling dissatisfied and disengaged. Successful dealerships know that employee engagement and customer satisfaction actually go hand-in-hand. According to Gallup, high employee engagement results in 10 percent higher customer engagement and 21 percent higher profitability.
Joel Adames, Service Manager at Honda of Downtown Chicago, understands the connection between employee engagement and business success. He encourages friendly competition among service employees and supplies his team with the latest technologies to keep them active and engaged. Joel also realizes that many of today’s employees view modern, familiar, and user-friendly technology as an employment perk and value its role in their workplace success.
See how the right technologies can increase employee engagement.