Anya Schlesener, AVP of Operations at Cox Automotive, joins Emma Hancock to discuss rising repair costs and how dealers can leverage technologies, including AI, to address these consumer fears, make the service experience more convenient, and adapt to maintain profitability in these difficult market conditions.
Key Takeaways
- Consumers are shifting their loyalties to prioritize convenience, communication, and transparency in the service experience.
- Service technologies can empower dealerships to proactively reach out to consumers and win back their loyalty, while also improving the service scheduling process and overall efficiency of the service experience.
- AI is a true efficiency driver for dealership service departments. The combination of cutting-edge AI capabilities and rich consumer data can be a game changer for service departments.
