David Foutz Fixed Ops Roundtable Keynote: Thrive with a Digital Service Experience

We’re going digital. There is no doubt on the direction of service experience, but how you get there and why it’s no longer an option are still big conversation.  

 

As the keynote speaker at a recent Ted Ings’ Fixed Ops Roundtable event, Cox Automotive’s David Foutz, VP Enterprise Client Management tackled how leadership makes the difference in going digital, the secrets of thriving dealers, and the future state of fixed ops. 

David made strong points throughout the presentation, receiving the Best Practice Award as voted by event attendees, drawing a parallel between his time on an outrigger canoe paddling team and fixed operations’ opportunity to evolve with a digital service experience, “Great teams are created by great leaders who drive unity, who drive a focus on excellent performance and incremental, continuous improvement.” 

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