45% conversion rate when photos and videos were sent to customers.1
More than $1.5 Million incremental fixed ops revenue earned March—July 2020 by dealers using video to present ASRs.2
See what Enhanced Multi-Media can do for your service department.
Your service department contributes significantly to the bottom line of your dealership. With recent challenges, like service customers driving less, you need to maximize dollars per RO on every customer visit. And you do that by helping your customer understand the need for any additional service you recommend, growing trust, and making it easy to say yes. When you capture and share video and pictures with Enhanced Multi-Media, you’re removing each of those barriers to ASR approval.
Quickly and easily capture video and images with Enhanced Multi-Media, an add on feature available with Xtime Inspect. Show your customer what the technician sees by attaching media to an ASR before you text or email it, or advisors and technicians can text media directly to the customer.
This provides an opportunity for your customer to interact with your service department from anywhere and easily understand the need for the recommended repairs while viewing pictures and video on their phone or device. You are increasing trust through transparency so that you can boost dollars per repair order and support the kind of digital experience your customer expects.
And you are making it easier and faster for the customer to say yes, with 49 percent of ASRs that include photos and videos approved in the first 15 to 30 minutes of receipt versus 31 percent with no photo or video.3
1 Xtime dealer data March 29 – July 25, 2020
2 Analysis performed using 2480 Xtime Spectrum Inspect dealerships
3 Xtime dealer data March 29—Aug 1, 2020