Xtime wants to help you continue to deliver a world-class customer experience. How? We’ve made the following software solutions available to you to begin utilizing immediately.
Streamline your vehicle pickup process and give your customers the ability to pay for service online, directly from their computer or mobile device. Online Payment is available to all Xtime dealers at no cost, available for no additional charge with Xtime Engage.
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Free webinars are available to help you tackle today’s obstacles, and leave you poised for success in the future.
As you prepare for customer activity to ramp back up at your dealership, let’s help you make sure you and your team are ready to get back to work with Xtime. The best practices below address processes and settings that may need to be revisited as employees and customers begin returning to the dealership.
In addition, you can utilize the help feature (ShowMe How) within your dealership portal for additional direction.
Evaluate starting or expanding a valet, or pick-up and delivery service. Contact your Xtime Performance Manager for assistance in kickstarting this program.
Update your appointment notifications (emails and text messages) to highlight the updates and changes recently implemented. Don’t forget about self-check-in options, complimentary rideshare to and from the dealership, text messaging, online payment, and new repair financing options.
Leverage self-check-in options to give your customers the ability to check-in and sign for services on their phone, when they arrive at the dealership. Create a process for safe and secure handling of customer vehicle keys and paperwork accordingly.
Encourage your staff to communicate digitally throughout the service department and limit face-to-face interactions. As a plus, this should also limit existing paper-based processes, and provide a connected experience when sharing photos and videos with your customers.
Encourage contactless payment methods like Online Payment. Send a text or email requesting payment for services and enable your customers to complete payment on their mobile device.
Don’t forget about your consumer scheduling experience to highlight precautions and actions you’re taking to help ensure a safe service experience.
Proactively audit and adjust your appointment scheduling capacities to reflect updated hours of operations and capacities. Reduce waiter capacity and increase rideshare utilization.
Send your customers an email explaining you’re open for business and ready to help service their vehicle safely and conveniently. If you are following best practices, we encourage you to share them with your customers.
As your partner in success, we want you to have the resources and solutions you need in your dealership at your fingertips. Together, we will get through these rapidly changing times.
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A Message from Keith Jezek, our President of Retail Solutions
