FAQs

Xtime Invite provides a comprehensive reporting dashboard that tracks key performance indicators such as campaign engagement, shop capacity utilization, and revenue generated from recovered declined services. This visibility helps you understand exactly how your digital marketing efforts are performing, and where to optimize for even greater impact.

Yes! Xtime Invite gives you full control to customize your campaigns and personalize communications by segmenting customers based on service history, vehicle type or shop needs. You control the message, timing, and delivery channel (text, email, or both), ensuring your fixed ops digital marketing is always relevant and effective.

Xtime Invite improves fixed ops marketing by using real-time service data to identify declined services and automate follow-up campaigns. This helps dealership service departments recapture lost opportunities, increase repair orders, and drive measurable ROI. With personalized outreach via email and SMS, Invite ensures your service department stays top-of-mind for customers ready to book. 

Xtime Invite is a multichannel service marketing tool, designed for car dealerships and backed by automation, to generate service demand by delivering the right message at the right time to the right audience. It helps you fill service bays, recover declined services, and boost customer retention by sending personalized service reminders and targeted offers. With Xtime Invite, your dealership can maximize shop capacity and drive more revenue using proven automotive marketing solutions.

Reach out to our sales team for a demo and discover how Xtime Invite can increase customer retention and profitability.

Xtime Invite allows dealerships to fill shop capacity and increase revenue by sending personalized service reminders and targeted offers to customers, based on previous visits, scheduled maintenance, and declined services.

Xtime offers dedicated onboarding, training, and ongoing support for all fixed ops automotive solutions. You’ll have access to Xtime Performance Managers along with the Xtime Help Center by phone or email, a Client Resource Center, product documentation, and on-demand training through Xtime University to ensure your dealership gets the most from its auto repair marketing investment. 

Getting started is easy. Request a personalized demo to see how Xtime Schedule can transform your automotive service scheduling process, boost efficiency, and enhance customer satisfaction. Our team will guide you through setup, training, and best practices for your dealership or auto repair shop.

Xtime Schedule includes robust reporting tools and dashboards that track appointment volume, shop utilization, customer engagement, and revenue per repair order. You’ll have the insights you need to optimize your fixed ops performance and drive continuous improvement in your service operations.

Xtime Schedule is a consumer scheduling and capacity management tool for automotive service departments. It empowers customers to book service appointments online or via mobile, 24/7, while your team manages shop capacity, reduces scheduling bottlenecks and maximizes operational efficiency. With real-time availability and automated reminders, Schedule helps you service more vehicles in less time –improving customer satisfaction and driving higher service revenue.

Setup and training are handled on-site by our dedicated team members. We also offer comprehensive support from Performance Managers along with the Xtime Help Center through phone or email, our Client Resource Center, FAQs, product documentation, and on-demand training sessions via Xtime University.

Xtime Schedule reduces no-shows through automated appointment reminders and flexible scheduling options, significantly lowering the likelihood of no-shows. It also supports integrated rideshare scheduling capabilities for added convenience, helping you fill your shop’s capacity and maximize revenue.

Absolutely. Xtime Schedule integrates seamlessly with the rest of your Xtime solutions along with leading dealer management systems (DMS) including Dealertrack DMS, CRMs including VinSolutions, Dealer.com, and other Cox Automotive solutions. This ensures your customer data, service history, and appointment details are always in sync, streamlining your workflow and reducing manual data entry.

Yes! Xtime Schedule provides customizable menus, pricing management tools, and other service offerings, such as recall/warranty integration. You can tailor the scheduling experience for your customers, including factory and retailer maintenance menus, promotions, and previously declined services. This personalization helps deliver relevant recommendations and streamline the booking process.

Xtime Schedule offers a seamless, mobile-friendly intuitive interface for customers to book, reschedule or modify appointments anytime. It provides consistent price quotes, recall visibility, and automated text and email reminders – making the service experience more transparent and convenient. This auto shop scheduling software drives higher show rates, improved satisfaction, and stronger customer loyalty.

Xtime Engage includes built-in service financing and payment options, allowing customers to approve repairs and pay directly in the service lane or online. Flexible financing helps increase customer approval rates for  larger repairs, while integrated payment processing streamlines the entire checkout experience.

Yes! Xtime Engage supports mobile tablet check-in and checkout, allowing service advisors to deliver a modern, efficient experience from anywhere in the service lane. Customers can opt for self check-in, receive real-time updates, and pay for services digitally, making every visit smooth and convenient.

Xtime Engage is a customer experience management platform built for the service department of automotive dealerships. It streamlines check-in and checkout processes, delivers real-time status updates, and empowers your team to create personalized, seamless service experiences that drive revenue, retention, and satisfaction.

With Xtime Engage, your team can greet customers by name, access their service history instantly, and provide transparent updates throughout the service journey. Engage enables faster approvals, flexible payment and financing options, and consistent communication, which builds trust and customer loyalty – leading to more revenue per repair order and better retention.

Setup and training are handled on-site by our dedicated team members. We also offer comprehensive support from Performance Managers along with the Xtime Help Center through phone or email, our Client Resource Center, FAQs, product documentation, and on-demand training sessions via Xtime University.

Xtime Engage offers performance dashboards and reporting tools to track customer engagement, approval rates, and revenue per repair order. These insights help you optimize your fixed ops solutions and continuously improve your customer experience management strategy.

Absolutely. Xtime Engage integrates seamlessly with most DMS systems as well as other Cox Automotive and Xtime solutions. It pulls in existing customer records to eliminate duplicate data entry, ensuring that your data is always in sync and your team can deliver a connected, frictionless experience. 

Xtime Inspect is a complete, digital multipoint inspection (MPI) tool designed for auto repair shops and car dealerships. It enables technicians to perform thorough  electronic inspections, capture photos and hi-res videos, and share detailed reports with customers. This transparency builds trust, speeds up approvals, and increases repair order value.

Getting started is easy. Request a personalized demo to see how Xtime Inspect can transform your vehicle inspection process, boost efficiency, and enhance customer satisfaction. Our team will guide you through setup, training, and best practices for your auto repair shop.

Xtime Inspect includes a performance dashboard and detailed reporting tools. You can track departmental performance, approval rates, customer engagement, and RO revenue, helping you optimize your fixed ops solutions process and drive continuous improvement.

By providing transparent, visual documentation and instant communication, Xtime Inspect enables faster customer approvals and reduces declined services. Dealers using Inspect have seen up to $144 more per repair order (data from all Xtime dealers between August 2023 and July 2024), thanks to higher approval rates and more upsell opportunities.

Xtime Inspect is designed to integrate with leading auto repair shop management software and service management systems, including Xtime Schedule. This ensures your inspection data, customer records, and service recommendations are always in sync, streamlining your workflow.

Yes! Xtime Inspect offers mobile access for technicians, allowing them to capture inspection notes, images, and videos from anywhere in the shop. Real-time updates sync back to the desktop, ensuring seamless communication and faster service approvals.

With Xtime Inspect, customers receive clear, visual reports of their vehicle’s condition—including photos, videos, and technician notes. They can review and approve recommended services online, making the process faster and more convenient. This digital vehicle inspection software helps build confidence and loyalty with every visit.

Setup and training are handled on-site by our dedicated team members. We also offer comprehensive support from Performance Managers along with the Xtime Help Center through phone or email, our Client Resource Center, FAQs, product documentation, and on-demand training sessions via Xtime University.