A Guide to Improve Customer Experience in Your Service Department

2021 Cox Automotive Service Industry Takeaways

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Dealership service departments want to drive profit with satisfied customers who keep coming back. But how well are dealerships achieving this goal, and how can they improve? 

 

The 2021 Cox Automotive Service Industry Study provided all the answers. Read this guide for the key takeaways regarding the state of the service market — including data and insights — and emerging opportunities for your dealership: 

  • Learn why consumers choose (and don’t choose) dealers for vehicle servicing and get an overview of the customer experience.
  • Uncover ways to improve the customer experience through convenient service options, digital features, and inspiration gained from top-performing dealers.
Download The Guide