Drive revenue and retention with Xtime Spectrum, a fixed ops solution that delivers the service experience your customers demand.
Sunridge Nissan, Calgary, Alberta
Ferman Volvo, Tarpon Springs, Florida
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When you know how to speak about the technology that powers your dealership – and what sets it apart from the competition – your customers will realize how much more you’re doing for them. On this page, you’ll find educational material to help employees at all levels learn more about what customers want in a service experience and how to meet those expectations. We’ve also included images you can use to showcase your dealerships investment in the lastest service technology, through your own channels.
When you’ve taken steps to improve your business, your customers deserve to know. Get the word out on social with ready to go images. Use our copy, or add your own, and spread the word about what your dealership is doing right.
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How are other dealers leveraging their technology investment? Check out this advertisement from Nelson Mazda for an example of how you can promote your superior service experience to attract more customers.
Follow these best practices to increase retention, boost satisfaction, and maximize your customers’ experience.
Tiffani Stefanescu walks through each video below, touching on what makes a successful Enhanced Multi-Media video.
This video demonstrates a well-organized and professional walkaround. This is your opportunity to make a great impression, build trust and transparency, and create lifelong service customers.
It’s important to be professional and positive when speaking directly to a customer. This video shows an example of a poorly worded greeting and non-constructive maintenance feedback. Note the high level of background noise as well.
Make sure to cater to various levels of mechanical understanding when speaking directly to a customer. Rough camera work and lack of guiding narration can make it tricky for the customer to follow along with the service tech, as depicted in this video.
If you want the full story, join Xtime Performance Manager Tiffani Stefanescu, with special guest Patti Tremonti, managing partner at MTN Automotive Training Systems, for a webinar all about improving the customer experience with Xtime. Topics include: