Xtime Customer Kit

Check out these tips, tricks and resources for making sure your customers know how much value you are providing them.

When you know how to speak about the technology that powers your dealership – and what sets it apart from the competition – your customers will realize how much more you’re doing for them. On this page, you’ll find educational material to help employees at all levels learn more about what customers want in a service experience and how to meet those expectations. We’ve also included images you can use to showcase your dealerships investment in the lastest service technology, through your own channels.

Leverage Your Investment on Social

When you’ve taken steps to improve your business, your customers deserve to know. Get the word out on social with ready to go images. Use our copy, or add your own, and spread the word about what your dealership is doing right.

Click for a larger view and right-click to download.

Market Your Online Service Scheduling Experience

How are other dealers leveraging their technology investment? Check out this advertisement from Nelson Mazda for an example of how you can promote your superior service experience to attract more customers.

Customer Experience Best Practices

Follow these best practices to increase retention, boost satisfaction, and maximize your customers’ experience.

Demonstrate Your Service Lane's Value

Watch the 3 videos below to learn more about how to exceed your customers' expectations
and effectively articulate the value behind your service experience

Play Video

Make It Easy

Convenient scheduling, transparent pricing and trustworthiness are just the tip of the iceberg.

Articulate the "Why"

Make sure your customers know what services your dealership is offering and why they should utilize the next generation of service tools – they’ll be glad you did.

Play Video
Play Video

Make the Sale

Start planting seeds early and often to make sure your customers think of your dealership when they’re ready to service their vehicle.

Webinar: Maximizing the Customer Experience

If you want the full story, join Xtime Performance Manager Tiffani Stefanescu, with special guest Patti Tremonti, managing partner at MTN Automotive Training Systems, for a webinar all about improving the customer experience with Xtime. Topics include:

  • Making appointment scheduling seamless for customers
  • Best practices for greeting service appointment customers
  • Keeping the customer updated and satisfied while their vehicle is being worked on
  • Effective follow-up steps to keep the customer coming back and increase retention
Play Video