PBS Systems Announces Xtime Integration
June 11, 2015 – PBS Systems Inc., a leading provider of DMS software, today announced a partnership with Xtime, the premier customer retention solution for automotive manufacturers and dealerships. Dealers using the PBS Dealer Management Software can now benefit from a bi-directional data exchange with the Xtime Retention System to improve and retain customer relationships in their service departments.
This partnership will enable Xtime to effortlessly pull appointment, contact and vehicle information from the PBS Service Appointments module, as well as push any appointments created from Xtime’s Scheduling 7 into PBS. In addition to simplifying processes, integration also opens up other premium features that benefit service departments and consumers:
- Vehicle owners can schedule service anytime, anywhere through multiple channels, and Xtime will take appointment information and roll it into a repair order (RO)
- Consumers can view prior service history
- Dealers are able to manage shop capacity in real time and view shop activity from any location
- Service advisors are able to initiate the RO directly from a tablet via Xtime’s Check-In 7—right in the service lane
“PBS is an important partner for Xtime as we both aim to transform dealer service departments throughout North America with new and more efficient processes,” said Xtime President Neal East. “Xtime integration with PBS delivers a more user-friendly experience, enabling service departments to be more productive and profitable.”
To learn more how Xtime helps dealers deliver a superior customer experience, dealers can contact Xtime at (888) 463-3888 (United States) or (877) 984-6377 (Canada). Dealers can also reach Xtime at firstname.lastname@example.org.
Xtime® delivers retention solutions for the retail automotive industry. Addressing the customer’s needs around value, convenience and trust, the Xtime Retention System integrates all customer touch points into a unified system for both consumers and service personnel, resulting in increased service retention for OEMs and their dealerships.
Headquartered in Silicon Valley, Xtime is wholly owned by Cox Automotive™, which also owns Autotrader, Kelley Blue Book (KBB.com®), Manheim Auctions, as well as companies that provide a full suite of software tools that help dealers and manufacturers manage their inventory and advertising online: vAuto®, HomeNet Automotive®, VinSolutions®, AIS Rebates™, Genius Labs® and Haystak™. Cox Automotive is a subsidiary of Cox Enterprises. For more information, please visit https://xtime.com.
About PBS Systems
Currently in its 28th year, PBS Systems is a leading provider of DMS software. PBS is Microsoft Windows-based, making it the most intuitive and user-friendly DMS available. PBS continuously strives to find ways to help their customers be more productive, more efficient and more profitable.
For more information:
PBS Systems Inc.
1.800.665.6304 x 338