Drive fixed ops customer loyalty (and revenue) like you never thought you could with Xtime.
Odds are, you’re not. Fixed ops account for nearly half of a dealership’s gross profit, which is why it’s integral to have digital solutions that improve customer satisfaction, leading to an increase in retention and revenue.
Today’s customers expect service to be smooth and seamless. Deliver that experience every step of the way, from scheduling and check-in, to final vehicle delivery and follow-up, for the ultimate end-to-end service experience with Xtime.
Manage appointment booking and pickup and delivery options, including Rideshare Powered by Lyft.
Create a superior lane experience with the personalized check-in tool that enables tablet reception or self-check-in.
Increase revenue and customer satisfaction with a multipoint inspection process integrated with multimedia and customer approvals.
Xtime has driven $22 billion in service revenue, 51 million service appointments and 97 million repair orders.
CWI RO count between Dec. 2019 and Nov. 2020: 97,362,818
“Xtime changed the game. Now we have complete control over our operation and can offer our customers a better experience while maximizing sales per repair order.”
Source: Xtime Data, Period analyzed Dec. 2019-Nov. 2020
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12020 Cox Automotive Car Buyer Journey Study.
2Dealers with Dealer.com, Xtime, VinSolutions, Dealertrack DMS and Autotrader generate 19% more leads per month and are seeing approximately $115k more in monthly revenue on average than other dealers. All performance metrics based on dealers’ aggregated performance from 1/2019 – 8/2021. Dealer performance comes from VinConnect database.
3Dealers with Xtime, VinSolutions, Dealer.com, and Dealertrack have an average lead close rate of 18.6% compared to industry average of 12.5% (amounts to 49% better lead close rate). All performance metrics based on dealers’ aggregated performance from 1/2019 – 8/2021. Dealer performance comes from VinConnect database.
4Xtime data analyzed from December 2019 – November 2020.