Boost Retention & Dollars Per RO with Xtime Engage

Grow your fixed operations when you exceed customer expectations.

Boost Retention & Dollars Per RO with Xtime Engage

Grow your fixed operations when you exceed customer expectations. 

More Upsells. Better Processes. Higher Retention.

Create a superior service lane experience for your customers with personalized check-ins, tablet reception, instant access to declined services, and text communication to drive results for your business. 

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Increase in Retention
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Additional ROs Generated per Month
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Source: Xtime data, period analyzed: Dec. 2019-Nov. 2020

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of Consumers Rate Customer Experience as Crucial to a Purchase Decision

Could your retention and profits use a boost?

Convenience is the key. In today’s busy world, respecting a customer’s time is one of the easiest ways to earn loyalty (and dollars)Vehicle owners have high expectations for the service experience because those expectations are being met and exceeded in other areas of their lives. 

Source: PWC

Create a Superior Service Lane Experience

With information at your fingertips during check-in and customer interactions with the tap of a mobile device, you create an easy, convenient service visit.

Xtime Engage is designed to improve service experience. Your processes become consistent and uniform, creating the ideal backdrop for delivering what your customers want

A five-star check-in starts when you give the customer a choice to check-in from their phone, or come on in, where you greet them by name with all of their personal details and history on your tablet where you document a thorough walk-around and make your recommendations.

You top off this next-level service visit by communicating via text and offering online payment and flexible financing options.

The Tools that Deliver Loyalty and Profits

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Elevated Customer Experience

Whether customers are in your shop or prefer digital interaction, you can keep them updated throughout the service visit, so customers stay up to date on their vehicle’s status. 

Profitable Operational Efficiencies

To add services at check-in or recapture declined services, you need to know the customer and their vehicle’s history — even better when that knowledge is in the palm of your hand when the customer arrives. And with consistent, repeatable and automatic visual presentation of relevant tire and alignment data, you can drive additional service recommendations sales and grow your fixed operations.

Maximum Productivity
recapture declined services

Increased Dollars per RO

With VIN specific menus and pricing, you empower advisors to turn oil changes into recommended maintenance packages to help generate revenue alongside detailed analytics that help you identify opportunities. You can better sell those services when you give your customers the option to finance repairs and maintenance.

Digital Service Experience

From the moment a customer arrives, they can choose to connect with your team in person or virtually with a tap of their phone. Many people prefer the digital experiences they have become accustomed to outside of the dealership. By giving them the option to start their service appointment, communicate with you throughout, and pay for their repairs and maintenance via mobile device, you are creating a digital environment customers will reward you with by spending more and staying loyal.  

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What Do Other Dealers Say?

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John Hughes
Service Manager, Kelowana Infiniti Nissan

“Xtime allows the team at Kelowana Infiniti Nissan to make better use of our time, our shop is always moving, we don’t slow down and we are always profitable.”

Boost Retention & Dollars Per RO

Growth Starts with Fixed Ops Efficiencies and a Superior Service Lane Experience

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Thank You!

Access the Service Technology Buyer’s Kit for Your Dealership below.

Xtime Optimizes Fixed Ops

Find greater efficiency and drive revenue with powerful service technologies that will bring customers in and keep them loyal to your dealership. 

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0 %
increase in retention
Service scheduling software manages pickup and delivery options and includes Rideshare Powered by Lyft.
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additional ROs generated per month

Target specific repairs or maintenance, market to distinct audience segments, incentivize appointments in time slots you need to fill, and keep your shop capacity sold. 

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boost per repair order
Increase revenue and customer satisfaction with a multipoint inspection process integrated with multimedia and customer approvals.

Source: Xtime Data, Period Analyzed: December 2019 – November 2020 

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