“When I think about customer experience, top of mind is how we make it easy for the customer to say yes! Picture and video have become the rule, not the exception in my shops. Not only do you get faster approvals to improve your own efficiencies, but you help customers interact with you in the way they prefer – digitally.  We are creating trust with Xtime. We can show our customers exactly what the technician sees so they understand and can easily approve recommendations.”