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Build Trust.
Gain Efficiency.
Grow Profit.

Volvo Cars retailers can deliver a transparent, convenient service experience to maximize the capacity of your shop.
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Build Trust.
Gain Efficiency.
Grow Profit.  

Deliver a transparent, convenient service experience and maximize the capacity of your shop.

Get More Cars through the Service Lane Faster

Make it easy for your service customers to say yes to recommended repairs through transparent communication while you boost productivity through streamlined workflows and fast online approvals using Xtime.

Generate $213 more per repair order for your Volvo Cars workshop

Source: Data from all Xtime Volvo Cars retailers between November 2022 and October 2023.

 

What Experience do Service Customers Expect?

From service scheduling and mobile check-in to online approvals and payment, your fixed ops technology should increase transparency and trust, save time, and allow your customers to complete more of the service process on their time and terms.

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Explore Our Solutions

Engage

Grow fixed operations when you exceed customer expectations with a digital service experience. By providing access to critical service information like previously declined services, Xtime Engage personalizes every appointment while helping you increase team productivity and dealership profit.
schedule-imac-1@3x
0 /mo.

additional ROs generated

0 %

increase in service retention

Capabilities
  • Give customers a self check-in option to complete from their phone, or come on in, where you greet them by name with all of their personal details and history.
  • Use your tablet to document a thorough walk-around and make your recommendations.
  • Communicate with customers via text and offer online payment and flexible financing options.
schedule-imac-1@3x
0 /mo.

additional ROs generated

0 %

increase in service retention

INSPECT

Increase your shop’s efficiency and revenue while boosting customer satisfaction. By pairing pictures and video with service recommendations, Xtime Inspect facilitates transparent multipoint inspections and customer communication to streamline service processes.
schedule-imac-1@2x
$ 0

increase in dollars per RO

Capabilities
  • Use a uniform, digital inspection process to maximize shop control, efficiency, and effectiveness.
  • Identify additional revenue opportunities and operational improvements with real-time dashboards and scoreboards that display your critical KPIs.
  • Take and send photos and video to your customers, increasing customer transparency and dollars per repair order.
Source: Data from all Xtime Volvo Cars retailers between November 2022 and October 2023.
schedule-imac-1@2x
$ 0

increase in dollars per RO

Enhanced Multi-Media

Quickly and easily capture video and images with Enhanced Multi-Media, an add on feature available with Xtime Inspect. Show your customer what the technician sees by attaching media to an ASR before you text or email it, or advisors and technicians can text media directly to the customer.
schedule-imac-1@2x
0 /mo.

additional ROs generated

Capabilities
  • Increase dollars per RO as including photos and videos with service recommendations delivers higher customer approval rates

  • Allows your customers to make an informed decision on needed repairs, building transparency and trust with your Volvo Cars workshop
  • Dedicated reporting dashboard provides valuable insights into technician usage of the tool
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0 /mo.

additional ROs generated

Xtime Spectrum® Dealership Impact

Dealerships that use Xtime have enjoyed real growth in their fixed ops business:

INVITE

0
more ROs per month

Generate the demand you need. Target specific repairs or maintenance, market to distinct audience segments, recapture declined services, and keep shop’s capacity fully sold.

SCHEDULE

0 %
service retention increase

Improve customer experience, fixed ops processes and efficiencies, and optimize your shop capacity to elevate performance with easy-to-use service appointment technology. 

ENGAGE

$ 0
lift per RO

Grow fixed operations profits when you exceed customer expectations. Drive results with personalized check-ins, tablet reception, instant access to declined services, and text communication. 

INSPECT

$ 0
more dollars per RO

Get faster approvals and higher profits with a transparent multipoint inspection process that grows your customers’ faith in your service department. 

Source: Data from all Xtime dealers between August 2022 and July 2023.

Xtime Spectrum® Features

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Store Declined Services and Recapture Revenue

Turn previously declined service recommendations into revenue opportunities. With Xtime, you can store and track declined ASRs to effectively market and present them to your customers.
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Transparent & Convenient Service Experience

From appointment scheduling and flexible customer payment options to digital inspection tools and online customer approvals, Xtime is the only fixed ops solution that connects every step of the service process, digitally.
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Easy-to-Use Service Technology

Provide the historical data and communication tools your service technicians need in one easy-to-use interface with Xtime for a better customer and employee experience. 
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Invested in Your Success

Achieve your goals and discover new opportunities to grow your service department through utilization of your Xtime tools with your performance manager. We’re here to make sure you succeed. 

What Do Other Retailers Say?

Tully Williams
Quotation Mark

When I think about customer experience, top of mind is how we make it easy for the customer to say yes! Picture and video have become the rule, not the exception in my shops. Not only do you get faster approvals to improve your own efficiencies, but you help customers interact with you in the way they prefer – digitally.  We are creating trust with Xtime. We can show our customers exactly what the technician sees so they understand and can easily approve recommendations.”

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Quotation Mark

Everybody’s time is valuable. My guys all have offices, and it takes time for the guest to come in, sit down and converse while the advisor types everything in. With Engage, if a guest is in a hurry, we can do a quick check-in at the car, the guest can sign the iPad and be on their way.”

What Do Other Retailers Say?

At Napleton Auto Group, a five-store dealership in Wisconsin and Illinois, people come first. Learn how they support their team with the right tools and time-saving technology from Xtime to ensure high customer satisfaction, transparency, and trust.  

Build Trust to Grow Profit

Gain efficiency and a 35x return on investment.  

  • This field is for validation purposes and should be left unchanged.

Source: Data from all Xtime dealers between August 2022 and July 2023.

Fixed Operations: A Playbook to Move the Service Experience Forward

Leverage this playbook to deliver a better service experience in your digital channels. 

Submit your email address below to receive a free copy of our playbook, designed to improve the service experience for your customers.

  • This field is for validation purposes and should be left unchanged.

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