Deliver a transparent, convenient service experience and maximize the capacity of your shop.
Source: Data from all Xtime Volvo Cars retailers between November 2022 and October 2023.
From service scheduling and mobile check-in to online approvals and payment, your fixed ops technology should increase transparency and trust, save time, and allow your customers to complete more of the service process on their time and terms.
Dealerships that use Xtime have enjoyed real growth in their fixed ops business:
Generate the demand you need. Target specific repairs or maintenance, market to distinct audience segments, recapture declined services, and keep shop’s capacity fully sold.
Improve customer experience, fixed ops processes and efficiencies, and optimize your shop capacity to elevate performance with easy-to-use service appointment technology.
Grow fixed operations profits when you exceed customer expectations. Drive results with personalized check-ins, tablet reception, instant access to declined services, and text communication.
Get faster approvals and higher profits with a transparent multipoint inspection process that grows your customers’ faith in your service department.
Source: Data from all Xtime dealers between August 2022 and July 2023.
When I think about customer experience, top of mind is how we make it easy for the customer to say yes! Picture and video have become the rule, not the exception in my shops. Not only do you get faster approvals to improve your own efficiencies, but you help customers interact with you in the way they prefer – digitally. We are creating trust with Xtime. We can show our customers exactly what the technician sees so they understand and can easily approve recommendations.”
Everybody’s time is valuable. My guys all have offices, and it takes time for the guest to come in, sit down and converse while the advisor types everything in. With Engage, if a guest is in a hurry, we can do a quick check-in at the car, the guest can sign the iPad and be on their way.”
At Napleton Auto Group, a five-store dealership in Wisconsin and Illinois, people come first. Learn how they support their team with the right tools and time-saving technology from Xtime to ensure high customer satisfaction, transparency, and trust.
Gain efficiency and a 35x return on investment.
Source: Data from all Xtime dealers between August 2022 and July 2023.
Leverage this playbook to deliver a better service experience in your digital channels.
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