Retaining customers is the single most important issue facing dealers and manufacturers today. Creating and maintaining loyal service customers is key to maximizing labor and parts sales and capturing follow-ups on vehicle purchases.

Today’s dealer systems do not deliver the positive service retail experience customers demand. This lack of capability results, on average, in a 50% defection rate, leaving 25% unsold service capacity and an average of $400,000 each year in lost gross profit for the service department. Each dealer has the potential to retain its customers but needs a solution to unlock that potential. Xtime provides that solution—
The Xtime Retention System.

*Requires original equipment manufacturer (OEM) integration
**Requires use of Dealer Tire