Resource Library

Recall appointments: Chance to secure more service business

Xtime today released new analysis that dealerships using the Xtime Retention System’s recall integration feature can re-engage customers in the service drive. As the automotive industry leader in integrated solutions for the ultimate service experience, Xtime helps OEMs and dealerships effectively manage recalls while delivering more value, convenience and trust to customers.

Mismanaging 4th Inventory Costs Dealers Time, Money

Jim Roche on how service members can take control of their time

In an age where customer expectations require immediate information and results, consistency is imperative to the customer-dealer relationship. This concept is nothing new but the process—and transitioning customer service practices—may be.

At the annual TU-Automotive Detroit conference, one question took center stage: Can telematics really drive a profit? Our panel, “Monetizing the Connected Car,” brought together four industry experts to answer just that. Moderated by Xtime Vice President of Product Marketing Chris Ice, the panel featured Michael Deitz, Senior Group Manager of Connected Car…

Telematics: Moving the “Connected Car” Forward

Optimizing your fourth inventory: It’s about time

PBS Systems Announces Xtime Partnership

PBS Systems Announces Xtime Integration June 11, 2015 – PBS Systems Inc., a leading provider of DMS software, today announced a partnership with Xtime, the premier customer retention solution for automotive manufacturers and dealerships. Dealers using the PBS Dealer Management Software can now benefit from…

Xtime today announced that dealers using the Marketing 7 component of the Xtime Retention System have experienced a significant number of customer recaptures and notable service revenue from those reengaged customers. As the premier customer retention solution in the automotive industry, Xtime enables dealers to deliver more value, convenience and trust in the service drive. In particular, Marketing 7 helps dealers combat the high defection rate often seen in service departments by enabling dealers to reengage and recover lost souls—those customers who at one time patronized the dealer service department but haven’t visited in 15 months or more.

Xtime Powers Service Scheduling for Hyundai Auto Canada REDWOOD CITY, Calif. — Apr. 14, 2015 —Xtime, the premier customer retention solution for automotive manufacturers and dealerships, is now the exclusive online service scheduling provider for Hyundai Auto Canada. By integrating Xtime’s solution, Hyundai dealerships in…