Resource Library

Why Customer Satisfaction is Going Up?

Three questions you need to know the answer to when dealing with customers.

Reshape Owner Experience, Increase Customer Retention

Xtime: Customer retention is top concern for 64% of dealers

Service Drive Founder Jim Fitzpatrick interviews Jim Roche

How to bust three very important myths in your service lane

With rising consumer expectations of the service experience, most dealers state that customer retention is their primary concern. In fact, recent Xtime studies found that 94 percent of dealers consider the service experience to be more important than the repair itself. The key is delivering an automotive ownership lifecycle that is interconnected and integrated. However, 83 percent of dealers say that their current systems do not provide a superior ownership experience*.

With the Service Department within a dealership becoming one of the most digitally advanced areas in automotive retailing, Cox Automotive™ and Xtime® today announced it will fuse its Dealertrack® Service Pro fixed operations product with its Xtime customer engagement and retention solution to create a single solution that benefits dealers and car owners alike. The integration is designed to help dealers better capitalize on customer loyalty and operational efficiency opportunities for their parts and service departments by delivering a more comprehensive service experience platform.

Changing software or systems can be a daunting undertaking, but Xtime’s solutions are different. Xtime’s products are designed to deliver a premium experience for vehicle owners while streamlining internal processes—and continue to deliver new features and enhancements. The most recently released 7 Series software is the latest version of this award-winning product.

Secrets to Growth in Your Service Drive (Pages 40 – 44)

How a solution found a problem of scheduling service appointments

Customer Experience Is Final Say In Dealer Revenue

Once Upon an Xtime (Pages 50 – 51)

Experts from several Cox Automotive brands will share their industry knowledge and insights at the 20th Digital Dealer Conference and Expo in Orlando on Jan. 19-20, 2016. Speakers representing Cox Automotive and its brands – Autotrader, Dealertrack, HomeNet Automotive, Kelley Blue Book, MakeMyDeal, vAuto and Xtime – will present practical industry insights and best practices

Weathering the storm of winter tire season (Page 23)