Resource Library

How a solution found a problem of scheduling service appointments

Customer Experience Is Final Say In Dealer Revenue

Once Upon an Xtime (Pages 50 – 51)

Experts from several Cox Automotive brands will share their industry knowledge and insights at the 20th Digital Dealer Conference and Expo in Orlando on Jan. 19-20, 2016. Speakers representing Cox Automotive and its brands – Autotrader, Dealertrack, HomeNet Automotive, Kelley Blue Book, MakeMyDeal, vAuto and Xtime – will present practical industry insights and best practices

Weathering the storm of winter tire season (Page 23)

How Car Dealerships Can Survive Service-Dept. Crunch

Jim Roche discusses what customers expect during the ownership experience

When you stop and picture your dealership on an average day, what does it look like? Perhaps phones are ringing incessantly, technicians are scrambling to get customers checked in and service managers are struggling to take appointments and accommodate walk-ins. Sound familiar?

The Connected Car and Vehicle Repair (Pages 98-99)

Recall appointments: Chance to secure more service business

Xtime today released new analysis that dealerships using the Xtime Retention System’s recall integration feature can re-engage customers in the service drive. As the automotive industry leader in integrated solutions for the ultimate service experience, Xtime helps OEMs and dealerships effectively manage recalls while delivering more value, convenience and trust to customers.

Mismanaging 4th Inventory Costs Dealers Time, Money

Jim Roche on how service members can take control of their time

In an age where customer expectations require immediate information and results, consistency is imperative to the customer-dealer relationship. This concept is nothing new but the process—and transitioning customer service practices—may be.