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Best Practices

Check out the latest best practices to help you make the most of your Xtime products to help your dealership succeed.

When it comes to additional service recommendations, you have a choice. You can show your customers evidence of needed repairs, using high quality photos and video. Or, you can tell your customers all about additional service recommendationsLet’s see what the numbers say. 

Show your customer what the technician sees by attaching media to an ASR before you text or email it, or advisors and technicians can text media directly to the customer.  

You need to fulfill your customers’ needs in a seamless process. And today, you have to do that digitally.

The customer-first mentality has never really changed. It always has and always will involve giving the customer the very best experience possible. But what has changed is the way dealer service departments deliver that experience.

To make employees more efficient and stay true to its customer-first mission, Chapman Automotive Group saw an opportunity to improve how it moved its customers to and from dealerships by offering on-demand Lyft rides.  

Your customers demand ease and digital interaction throughout the service experience, and you need the efficiency that brings to your service department. Let’s explore some opportunities for that win-win situation.

What’s more powerful — showing or telling? When it comes to additional service recommendations, you have a choice.

These days, your customers can do just about anything from the convenience of their homes. Outings are becoming optional and errands more obsolete, and businesses are responding to changing customer preferences.

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Grow Fixed Ops with the Digital Experience Your Customer Prefers

Your service department’s focus has accelerated in the direction of a fully digital customer experience. Why? Because you are truly looking at the service lane through the lens of customer preference — how they prefer to do business and interact, and the influence of convenience on their decisions.  

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Have you browsed our latest playbook, the actionable blueprint for each stage of the service visit that can help your dealership continue to improve the customer experience? 

3 Ways Multimedia Can Help Maximize Your Service Department Potential

3 Ways Multimedia Can Help Maximize Your Service Department Potential

With 21% of your customers still delaying vehicle service and repair you’re facing a unique challenge to your ability to contribute to the bottom line. Using video and pictures to enhance the service experience may give you the opportunity you need to keep driving the results your dealership needs. 

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Fixed Ops Today: 3 Opportunities to Drive Revenue

Continued social distancing and an uptick in work-from-home situations have reduced demand for general maintenance and repair — 39 percent of dealer customers are delaying service because they aren’t driving as much now. That’s left many dealers looking at fresh approaches to attract and retain customers while growing dollars per RO.

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Digital Transformation: Rethink the Service Experience

We’ve been talking digital transformation for a while. Now it’s time to take action. We have to make changes to keep our employees and customers safe now and deliver the ultimate customer experience for a long time to come.

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Move Forward to Re-Engage Your Employees

I’ve talked about the constants in the auto sales and service industry. In the midst of all the rapid changes 2020 brought us, one of those constants has been challenged — and it’s for the good of our industry.

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Fixed Ops Silver Lining: Stay the Course

In the first half of 2020, fixed ops transformation happened more quickly than anyone thought possible. You’ve hurdled plenty of obstacles and may still face some ahead.

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Your Tools for a Safe and Active Service Department

In this unprecedented and unpredictable environment, many consumers may have decided that now is not the right time to buy a car. But amid the uncertainty, there is opportunity for dealership service departments.

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3 Ways to Get Declined Services Next Time

Persistence is necessary for achieving success in almost every area of life, and your dealership service department is no exception.

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Self Check-In Usage and Best Practices

You have an opportunity to show your customers you care about them. When you provide tools like Self Check-In, customers recognize it’s meant to keep them safe and they take notice

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Communicate to Boost Confidence

I’ve talked about the constants in the auto sales and service industry. In the midst of all the rapid changes 2020 brought us, one of those constants has been challenged — and it’s for the good of our industry.

XTM19-0052_Q2_Employee_Engage_Resources-Page_522x350

3 Ways to Get Declined Services Next Time

Persistence is necessary for achieving success in almost every area of life, and your dealership service department is no exception.

XTM19-0108_End-to-End-Photoshoot_PowerPoint_Self-Check-In_v1

Self Check-In Usage and Best Practices

You have an opportunity to show your customers you care about them. When you provide tools like Self Check-In, customers recognize it’s meant to keep them safe and they take notice

For personalized training, please contact the Performance Management team at

1-866-984-6355 or submit a support ticket.

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