10 Jan Volume 25: Happy New Year

Happy New Year! It is my pleasure to be able to wish you a prosperous 2017. We have had a great year and quite simply, we could not have done it without you. Your success is our number-one priority in 2017. I am proud of the achievements...

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21 Oct Volume 23: Transparency in the Service Drive

Today’s consumers are hugely empowered with smarter purchasing decisions thanks to information right at their fingertips. Eight-six percent of Americans own smartphones, and when a customer whips out his or her phone to browse for information, dealership personnel should not be intimidated by this behavior....

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