Xtime Invite Introduces Text Marketing Offering A New Channel To Increase Customer Engagement REDWOOD CITY, Calif., September 16, 2019 — In a world where email is just one of many channels consumers use to communicate, dealers who neglect one or more channels risk losing potential business...
3 Key Communications that Drive Customer Pay By Darrel Ferguson There are two constants I’ve found in my 30-plus years in the auto sales and service industry that have persisted. First, the world is ever changing. Customers, trends, and tastes change. Employees (even entire dealerships) come and...
Xtime Launches New Service Tracker to Help Bring Trust and Transparency to Every Vehicle Service Visit Introducing real-time vehicle service status updates from the palm of your hand REDWOOD CITY, Calif., July 17, 2019 – Dealerships and customers can both agree that the vehicle service experience needs...
Is your dealership winning the war for talent? David Foutz, Vice President of Sales for Xtime You are used to competition. Most dealerships have multiple rivals within a few miles and fight for the same customers through the same channels. But there’s another competition happening that has...
Auto/Mate Integrates with Xtime’s Inspect, Offering Digital Tools for Higher Customer Retention, Loyalty REDWOOD CITY, Calif., July 15, 2019 – To help dealers build stronger customer relationships and drive lasting customer retention in the service department, Xtime today announces a new integration of its Inspect product...
How engaged are your service lane employees? The best dealership service lanes are designed with the customer experience in mind. The entire process is finely tuned to provide a pleasant, more efficient experience that will boost customer retention and improve profits. But with so much emphasis...
Finding Opportunities in Declined Services When customers decline service recommendations, it can be easy to get stuck playing the waiting game. And eventually you resign yourself to the harsh reality that some other business will probably perform the service that you recommended. You turn the page,...
Honda of Downtown Chicago captures declined services, grows profits Honda of Downtown Chicago is one of the busiest service centers around. Every day—from daybreak to nightfall—cars stream in and out of the service bays. And Service Manager, Joel Adames, counts on us to keep business flowing. Prior...
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