September 2019

10 Sep 3 Key Communications that Drive Customer Pay

3 Key Communications that Drive Customer Pay   By Darrel Ferguson There are two constants I’ve found in ​my​ 30-plus years in the auto sales and service industry that have persisted. First, the world is ever changing. Customers, trends, and tastes change. Employees (even entire dealerships) come and...

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15 Jul Is your dealership winning the war for talent?

Is your dealership winning the war for talent?  David Foutz, Vice President of Sales for Xtime You are used to competition. Most dealerships have multiple rivals within a few miles and fight for the same customers through the same channels. But there’s another competition happening that has...

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31 May Are Your Service Lane Employees Engaged at Work?

How engaged are your service lane employees?  The best dealership service lanes are designed with the customer experience in mind. The entire process is finely tuned to provide a pleasant, more efficient experience that will boost customer retention and improve profits. But with so much emphasis...

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13 May Finding Opportunities in Declined Services

Finding Opportunities in Declined Services When customers decline service recommendations, it can be easy to get stuck playing the waiting game. And eventually you resign yourself to the harsh reality that some other business will probably perform the service that you recommended. You turn the page,...

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