Enhance Vehicle Owner Conversations with Online Approvals
With Xtime online approvals, you can now better educate customers about service recommendations.
Service advisors are able to build an online quote for vehicle owners with additional service recommendations (ASRs), and the customer can review the full vehicle inspection and approve or decline the quote through a secure microsite from their desktop or smartphone. Online approvals not only ensure a consistent and professional presentation of ASRs, but also facilitate quicker response rates.
Online approvals support the conversation between advisors and customers—educating vehicle owners about service recommendations. When customers better understand recommendations, they are more likely to approve.
This feature is included with Xtime Schedule and Inspect. To get started setting up your dealership with online approvals, connect with your Dealer Performance Specialist or email DPSAdmin@xtime.com and someone will reach out.
Want to learn more about online approvals? Visit Xtime University and select the Online Approvals course. There, practice building a customer quote, learn best practices to ensure you maximize profitability and create a premium ownership experience.
Help Customers to Schedule Service Online
Today’s tech-savvy consumers book almost everything online—hotels, restaurants and even dog walking in some cities.
Despite online bookings being available almost everywhere, this trend doesn’t always extend to scheduling vehicle service. Forty-five percent of customers who do not currently use online scheduling are unaware of this feature even being available in the service department*. Educate and encourage customers to schedule their next service appointment online by sharing this how-to video to your customers after they purchase their vehicle or by playing it in your waiting room.
We’ve found that 23 percent of Web customers schedule appointments outside of your service department hours**. That’s almost a quarter of your customers inconvenienced (or worse) if you don’t have online scheduling. Consumers today demand accessibility 24/7. Let them know that your service department is accessible online to ensure increased customer retention and profitability.
*Based on Cox Automotive Maintenance & Repair Study, 2016
**Based on Xtime Premium US dealers with go-live date before February 2016; Period analyzed: May 2016 – May 2017.
In Case You Missed It
Service Star: Manly Honda
Manly Honda is all in on Xtime Spectrum. The dealership implemented Xtime Schedule just a few years ago and has since added Invite, Engage and recently Inspect. We caught up with Parts Manager Bob Bradbury to see how the dealership has been using Xtime’s multipoint inspection tool to increase efficiency and make everyone’s time more effective. He also shares insights on the importance of using an integrated platform and how to get all staff to use and appreciate the system.
Add it Up!
Utilization and retention based on vehicles January 2017-June 2017, vehicle inspections based on vehicles July 2016-June 2017.