Most managers look at the number of appointments when gauging performance in the service lane, but quantity isn’t everything.
Avoid missing out on additional revenue by using your service scheduler to maximize capacity, present previously declined services, and showcase transportation options that increase the value of your ROs.
Service customers can be leery of committing to additional service recommendations, but Xtime provides tools to spur confident approvals.
This segment explores how GMs can build a greeting process that sets advisors, technicians and especially customers up for a positive service experience.
Multimedia inspection tools bring the service experience up to modern consumer expectations, increasing the value of ROs and bolstering approval rates in a shorter amount of time. As a manager, keeping an eye on media usage and thoroughness of inspections is a great way to maximize profitability – in this section, we cover the easiest ways to do so.
Beyond sharing service specials, marketing has the potential to fill gaps in your daily capacity and convert past service recommendations into approved ROs. Managers can use Xtime tools to create a closed loop, where service staff assign marketing tactics to ROs and you can evaluate how these efforts contribute to your bottom line.
Learn how to identify lead measurements – benchmarks that provide timely feedback to influence tomorrow’s performance, not next months. Plus, develop an accountability scoreboard so employees can gauge performance both against each other and as a team.
Brenda Berg, Fixed Operations Strategist for Cox Automotive, works with the largest dealer groups across the country – helping them to achieve their goals by developing processes specifically based on their people and technology. Brenda has spent her entire career in the automotive industry and partners with dealers to evolve their service department to best equip them for the challenges they are facing today and in the future.