ServiceCRM™ is priced, configured, and delivered in three product bundles.
ServiceCRM™ Xpress
Xpress Package (Online Service Scheduling Only)
The ServiceCRM Xpress package includes the following:
Customer Features: Provides customers with 24x7 access to online scheduling, pricing, promotions, recommended services, service history and real-time shop availability. Provides customers with automated confirmations and appointment reminders.
Dealership Features: Allows the dealership to configure pricing, promotions and durations for each service in a factory recommended online service catalog Allows the dealership to configure capacities for shop hours to sell, total appointments, web-only appts, and tech skill hours.
Allows all appointments to be pushed in real-time to ADP or R&R.
ServiceCRM™ Advanced
Advanced Package (Online and Call Center Scheduling)
The ServiceCRM Advanced package includes everything in the Xpress package plus:
- Integration with automatic call dialer.
- Allows all remote call center agents to book appointments into Xtime.
- Support for automated outbound appointments
- Automated email or phone based campaigns
- Support for the following campaign types:
- New car purchaser initial service appointment campaign
- No show campaign
- Appointment confirmations campaign
- Service reminders campaign
ServiceCRM™ Premium
Premium Package (Online, Call Center and Dealership Scheduling)
The ServiceCRM Premium package includes everything in the Advanced package plus:
- Full dealership scheduling, including service advisors and in-dealership BDC personnel
- Support for multiple teams (and ledger teams view)
- Support for greeter, waiter, and loaner/rental capacities, by day and by time slot
- Support for RO History and RO Status for all call center personnel (pulled from the DMS
- Synchronization of DMS appointments and RO status from DMS
