Privacy Policy

Last Updated on April 1, 2016


Xtime, Inc. and its wholly owned subsidiaries worldwide (collectively, “Xtime,” “we,” “us” and “our”) respect your privacy. Accordingly, we’re providing this Privacy Policy to explain our practices regarding the collection, use and disclosure of information, including information that can be used to identify you personally (“PII”) that we collect from, or obtain about, you.


Which Privacy Policy Applies?


Any information that we collect or obtain is subject to the version of this Privacy Policy that is in effect at the time that information is collected or obtained. Please remember that we may have to change or update this Privacy Policy from time to time. If we make any material changes, we’ll notify you of those changes by posting them on the Site (defined below) or by sending you an email or other notification, and we’ll indicate when those changes will become effective. Your continued use of the Site and Services (defined below) indicates your acceptance of our updated Privacy Policy.


How We Collect Information


Directly from You

  • We collect PII from you directly, via our websites including those associated with our SaaS services, like dev.reinventingretention.com and xtime-info.com (the “Sites”), telephone inquiries, and in connection with your interest in our online services (collectively the “General Services”). For example, we collect PII from you when you apply for a job, download a white paper, complete questionnaires, contact us with questions or comments, request information in response to a newsletter or provide us with feedback. The type of PII that we collect depends upon your interactions with us, and may include, but is not limited to, contact information, such as your name, address, email address, telephone number, and other PII that you submit to us.
  • We have relationships with third parties, including automotive manufacturers, dealerships, dealer service departments and original equipment manufacturers of passenger cars, vans, cargo trucks and parts and services related to such vehicles (“Business Customers”) and we offer a variety of services to such Business Customers, including SaaS and service retention applications (“Business Services”). We collect PII from the personnel of our Business Customers through their use of the Business Services. For example, we maintain databases comprising PII, such as name, email address, company name, employment title and telephone number about our points of contact at each of our Business Customers.
  • As described below, our Business Customers provide PII to us about their current and potential customers and sales leads via their use of the Business Services. However, if you are an individual customer of one of our Business Customers you may also submit PII to us directly. For example, via an online customer service portal that we offer as part of our Business Services to our Business Customers.

To make this Privacy Policy easier to read, General Services and Business Services are referred to together as the “Services”.


From our Business Customers

  • Our Business Customers submit information, including PII, to us about their current and potential customers and sales leads via their use of the Business Service. Xtime accesses and uses this information only for the purpose of providing the Business Services, preventing or addressing service or technical problems, at a Business Customer’s request in connection with customer support matters, or as may be required by law.  For example, a Business Customer may store contact details such as name and telephone number together with information about an individual’s vehicle repair and maintenance history via our Services. In this context, Xtime acts as a data processor (rather than a data controller), and therefore does not ultimately determine precisely what information, including PII, is processed or how it is utilized. Any access to, or use of, such information by Xtime is incidental to completing Xtime’s contractual obligations as data processor to its Business Customers. Similarly, in connection with Xtime’s professional services operations as part of the Services, Xtime processes information, including PII and acts as a data processor on behalf of its Business Customers.
  • Xtime also collects, transfers and uses information, including PII, of current and prospective Business Customers and current and prospective business partners for sales, billing, marketing and business partner recruitment purposes. In this context, Xtime acts as a data controller.

From Third Parties

We may also obtain PII about you from our third party affiliates, or partner companies, and from marketing or advertising companies that provide us with information as a part of their relationship with us. We may combine this with information that we already have collected about you in order to offer Business Services that may be of interest to you.

Automatically Through Our Sites

We use various tracking technologies to collect and store information from or about you as a user of our Sites and Services as described below in the Section entitled “Cookies and Other Tracking Devices.”


How We Use Your Information


We use information, including PII, that we collect from, or obtain about, you to provide and improve our Sites and Services, such as developing new features and services, providing information and support, better understanding your needs and interests, personalizing communications and advertising and promoting a quality experience for you. We will also aggregate and analyze the information, including PII, that we collect from, or obtain about, you for these purposes and to analyze industry trends, and we will share such aggregated, non-personally identifiable information about you with third parties, including our Business Customers, for marketing, advertising, research, analytics or similar purposes.

We may link your information with information that we collect from multiple sources to provide better Services to you and to improve our Services. Once in our possession, PII from other sources will be governed by this Policy.  We will always ask you for your permission prior to using your PII for purposes unrelated to the purpose for which we first collected or obtained your PII.


How We Share and Disclose Your Information

  • Within Xtime, we will share your PII with Xtime employees, agents and contractors who have a legitimate business reason to obtain access to your PII.  For example, we may share your PII with contractors and agents who provide product development services to us.
  • We may share your PII with our business partners and our customers for our marketing and administrative purposes. However, we will not sell your PII to unaffiliated third parties for their own marketing purposes (i.e., for purposes unrelated to the business of Xtime).
  • We may engage third-party services providers to work with us to administer and provide Services to you. These third-party services providers have access to your PII only for the purpose of performing Services on our behalf and are expressly obligated not to disclose or use your PII for any other purpose or in a purpose inconsistent with the Privacy Policy. For example, we may share your PII with third parties who help us manage our business activities (e.g., mailing list platform providers and marketing agents).
  • We cooperate with government and law enforcement officials or private parties to enforce and comply with the law. We may disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims, legal process (including subpoenas), to protect our property and our rights or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with the law.
  • Information that we collect from, or obtain about, you, including PII, is considered to be a business asset. If we are acquired by, or merged with, another entity, and if all or part of our assets are acquired, or in response to a bankruptcy proceeding, then we may transfer your information to the other entity.
  • We may collect PII about you when you voluntarily post in blogs, chat rooms, forums or message boards available from our Sites, or via social media websites and services that we utilize. All of the information that you post will be available to all visitors to our Sites and to such social media offerings. Xtime is not responsible for the PII that you choose to submit in these forums and we cannot prevent such information from being used in a manner that may violate this Privacy Policy, the law or your personal privacy expectations.

Cookies and Other Tracking Devices Used by Xtime


Like many service providers, we use cookies and other tracking mechanisms to track information about your use of our Sites and Services.

Cookies

We use cookies to perform many different jobs, including letting you navigate between pages efficiently, storing your preferences and generally improving your experience on our Sites. Cookies make the interaction between you and the Sites faster and easier. We use cookies to improve your user experience by enabling our Sites to ‘remember’ you, either for the duration of your visit (using a “session cookie”) or for repeat visits (using a “persistent cookie”). We use both session cookies and persistent cookies when you access our Sites. Session cookies expire and no longer have any effect when you log out of your account, if you have one, or close your browser. Persistent cookies remain on your browser until you erase them or they expire. You may encounter cookies or pixel tags on websites that we do not control. For example, if you view a Web page created by a third party, there may be a cookie or pixel tag placed by the Web page. Likewise, these third parties may place cookies or pixel tags that are not subject to our control and this Privacy Policy does not cover their use.

Most Web browsers automatically accept cookies, but if you prefer, you may edit your browser options to block them in the future. The help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please note, however, that if you don’t accept cookies, you may not be able to access all portions or features of our Services.

Web Beacons

We may use “Web beacons” (electronic images that are also known as pixel tags or clear gifs) to recognize a cookie on your computer when you view or act upon a Web page, an advertisement that we’ve placed on a third-party Web page, or an email or other electronic communication that we’ve sent.

Local Storage Objects (“LSOs”)

We also use LSOs, sometimes referred to as “Flash” cookies. Flash LSOs are different from browser cookies because of the amount and type of data stored. Typically, you cannot control, delete or disable the acceptance of Flash LSOs through your Web browser. For more information about Flash LSOs, or to learn how to manage your settings for Flash LSOs, please visit your Adobe Flash Player Help Page, choose “Global Storage Settings Panel” and follow the instructions. To see the Flash LSOs currently on your computer, from within your Adobe Flash Player Help Page, choose “Website Storage Settings Panel” and follow the instructions to review and, if you choose, to delete any specific Flash LSO.

Other Tracking Technologies

We may collect one or more unique identifiers for any particular device that you use to access the Internet (each, a “Device Identifier”). When analyzed, usage information helps us determine how our Sites and Services are used, such as what features you may find most relevant. If we associate your Device Identifier with other PII that we have collected or obtained about you, we will treat the combined information as PII.

Information Related to Use of the Services

Our servers automatically record certain information about how a person uses our Services (we refer to this information as “Log Data”). Log Data may include information such as a user’s Internet Protocol (IP) address, browser type, operating system, Web page that a user was visiting before accessing our Sites and Services, pages or features of our Sites and Services to which a user browsed, time spent on those pages or features, search terms, links on our Sites and Services that a user clicked on and other statistics. We use Log Data to administer the Services and we analyze (and may engage third parties to analyze) Log Data to improve, customize and enhance our Services by expanding their features and functionality and tailoring them to our users’ needs and preferences. We may use a person’s IP address to fight spam, malware and identity theft. We also use the IP address to generate aggregate, non-identifying information about how our General Services are used.


Cookies and Other Tracking Devices Used by Third Parties


Xtime may allow certain companies, such as analytics partners and network advertisers, to use cookies, Web beacons, LSOs and other tracking technologies on the Sites and Services as described below.

Analytics

Xtime uses a variety of third-party services to help us understand the use of our Sites and Services (e.g., Google Analytics). Third-party service providers may collect information sent by your browser, such as cookies or your IP address. For example, the information generated by a cookie and other platform-specific technology about your use of our Services (including your IP address) may be transmitted to and stored by Google. In such event, Google will use this information for the purpose of evaluating your use of our Sites and Services, compiling reports on website activity for website operators, and providing other services relating to your website activity and Internet usage. Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.

Advertising

We use third parties such as network advertisers to assist us in displaying advertisements on our Sites and/or on third party websites. Network advertisers are third parties that display advertisements based on your visits to our Sites and/or other websites. For re-targeting purposes, third party ad network providers, advertisers, sponsors and/or traffic measurement services may put cookies, JavaScript, Web beacons (including clear GIFs), Flash LSOs and other technologies on your computer or other Internet-enabled device to collect information about your interests. This practice enables us and network advertisers to provide website visitors with advertising displays or text ads that more closely aligned to your services and information interests, and enables better measurements of ad effectiveness.

You may opt out of many third party ad networks. To learn more about this choice, please visit the Network Advertising Initiative (“NAI”) at www.networkadvertising.org/choices or the Digital Advertising Alliance (“DAA”) at www.aboutads.info/choices. Opting out of one or more NAI member or DAA member networks only means that those members will no longer deliver targeted content or ads to you. It does not, however, mean that you will no longer receive any targeted content or see any ads on our Sites or other websites.


Access and Opt-Out


You may review and update the PII we have about you by accessing and modifying the information in your Xtime account, if you have one, or by submitting a request to Xtime at privacy@xtime.com.  We’ll take steps to delete your information as soon as is practicable, but some information may remain in archived/backup copies for our records or as otherwise required by law.

If you choose not to receive Xtime-sent emails or our newsletters, you may: (i) opt out or unsubscribe by emailing privacy@xtime.com or (ii) follow the opt-out instructions in the email or newsletter.

Please note that while Xtime offers you some control over marketing communication, certain transactional, relationship and legally required communications will not be affected by the choices you have made about marketing communications.


International Transfer


Your PII may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you’re located outside the United States and choose to provide your PII to us, we may transfer your PII to the United States and process it there. We have put in place the necessary measures to comply with applicable EU laws on the adequacy of data transfers to non-EU/EEA countries (such as EU Model Clauses). Your use of any of our services followed by your submission of any PII represents your agreement to that transfer.


Links to Third Party Site(s) and Applications


This Privacy Policy only describes our information collection and usage practices. It does not describe the practices of our Business Customers or any other third parties, including third party social media websites and services. Our Sites and Services may contain links to other websites and services. When you provide information, including PII to a third party, including one of our Business Customers, your information will be used by the third party in accordance with its privacy policy. We’re not responsible for the content, privacy or security practices and policies of those websites or services of third parties. To protect your information we recommend that you carefully review the privacy policies of other websites and services that you access.


Security


We take reasonable administrative, physical and electronic measures designed to protect the information that we collect from, or obtain about, you (including your PII) from unauthorized access, use or disclosure. Please be aware, however, that no method of transmitting information over the Internet or storing information is completely secure. Accordingly, we cannot guarantee the absolute security of any information. We will make any legally required disclosures of any breach of the security, confidentiality or integrity of your unencrypted electronically stored “personal data” (as defined in the applicable statutes) to you via email or conspicuous posting on the Sites in the most expedient time possible and without unreasonable delay, consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.


Children’s Privacy


Our Sites and Services are not directed to children under 13 and we do not knowingly collect PII from children under 13. If we learn that we have collected PII of a child under 13 we will take steps to delete such information from our files as soon as possible.


Contact Us


Please contact us by writing to us at: privacy@xtime.com or Xtime, Inc., 1400 Bridge Parkway, Suite 200, Redwood City, CA, 94065 USA, c/o General Counsel, if you have any questions regarding this Policy.