San Mateo, CA - November 9, 2005 - Xtime, Inc., the leading provider of online scheduling software for dealership service operations, today announced that DaimlerChrysler has agreed to purchase additional software licenses to continue the national dealership rollout of its “eScheduling” program, which is powered by Xtime’s ServiceCRM™ software. In addition, to accelerate and ensure the successful rollout of this program, DaimlerChrysler is now contracting with Xtime to provide a comprehensive and turnkey package of marketing, education, enrollment, and implementation services to their dealerships’ service operations.
Xtime’s ServiceCRM™ software is a fully featured, web-based appointment scheduling system that allows everyone from consumers, in-dealership personnel, and remote call center staff to concurrently book real-time service appointments 24 hours a day, 7 days a week via the Internet - and have all those appointments integrate in real-time with the dealership’s DMS.
Xtime’s ServiceCRM™ provides a fast, efficient and more convenient way for all dealership participants (consumers, service advisors and call center personnel) to capture and process both incoming and outbound appointments and automatically assign that demand against the dealership’s daily supply of shop resources (service advisors, hours, loaner vehicles and technician capacity). Xtime has worked with DaimlerChrysler in the development and implementation of the ServiceCRM™ program since 2002.
“DaimlerChrysler has been an enthusiastic advocate of Xtime’s technology and a dedicated partner in growing the ServiceCRM™ business,” said John Stewart Lee, CEO of Xtime. “This agreement enables us to provide the software and services they need to support the growing momentum for ServiceCRM™ among the DaimlerChrysler dealer network.”
“Xtime’s ServiceCRM™ is a solution built specifically for a service department by people who have worked inside service departments,” said John Williams, Service Manager at Jolly John Auto City in Saco, Maine. “It’s written by people who are aware of what we’re up against in service. When it was implemented, I was able to eliminate a receptionist position and free my advisors to spend more time working with customers, which has translated to a 30 percent increase in menu sales, plus a boost to my customer satisfaction numbers.”
According to the National Automobile Dealers Association, fewer than 20 percent of new car purchasers become paying service customers at their dealerships. This means, for example, that a dealer earning $250,000 monthly in parts and service revenue is actually missing as much as $1 million in lost opportunity. The Xtime ServiceCRM™ program is designed specifically to enable DaimlerChrysler dealers to capture more of that lost opportunity.
Since the launch of the DaimlerChrysler ServiceCRM™ program in April 2004, more than two hundred and fifty dealerships have enrolled. The new software purchase was made according to the terms of Xtime’s master agreement with DaimlerChrysler, under which Xtime provides the ServiceCRM™ solution for DaimlerChrysler’s network of 4,200 dealerships across the United States.
About Xtime Inc.
Founded in 1999, Xtime is the leading provider of scheduling solutions, providing electronic scheduling, resource optimization and demand management for service providers in the automotive, aviation and financial services industries. Xtime's solutions increase customer satisfaction with convenient, 24x7 self-scheduling and customer-focused marketing features. Xtime’s solutions increase service business revenues by increasing the return on a service organization’s existing capacity. Privately held, Xtime's investors include Draper Fisher Jurvetson and Innovacom, the venture capital arm of France Telecom. Xtime is based in San Mateo, Calif., and can be reached at 650-653-4000, or www.xtime.com.
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Media Contact:
Neal East
Xtime Inc.
(650) 508-4331
Patrick Liebler
Liebler!MacDonald Communications
(248) 233-8059
pat@liemac.com
www.liemac.com
