General Manager, Dublin Auto Group
Shaun Del Grande, President
Tony Pereira, Parts & Service Director
We are very pleased with how Xtime has allowed our customers to easily book online and how it has relieved the work load of our BDC.
While I don’t think that technology alone fixes an inherent problem with processes or customer service, it does help reveal problems you have and can fix. Xtime’s solutions really help bring issues to the surface.
Everybody’s time is valuable. My guys all have offices, and it takes time for the guest to come in, sit down and converse while the advisor types everything in. With Engage, if a guest is in a hurry, we can do a quick check-in at the car, the guest can sign the iPad and be on their way.
Xtime has changed the whole service world. It has changed the way that we look at setting up appointments, the way that we do our scheduling in the shop, the way that we communicate back and forth with customers. It’s brought us into the new world with technology.
Xtime allows us to operate as a modern dealership in a competitive market because of the technology it provides, the electronic service menus complement the service process and take it to the next level of personalization for our customers.