Since 2003, Xtime has provided the foundation for DaimlerChrysler's eScheduling service for its network of more than 4,200 dealerships across the United States. Following an initial trial by a limited number of dealers, Xtime launched the service for the entire DaimlerChrysler dealership network, enrolling hundreds of dealerships in the first year of operations.
In its close working relationship with DaimlerChrysler, Xtime provides the core technology for eScheduling, including software development, maintenance, data center operations, and support. Xtime also manages eScheduling enrollment, implementation, integration, and training.
DaimlerChrysler dealers across the country have received eScheduling enthusiastically. Dealers report that eScheduling improves internal operations in numerous ways. Service advisors spend less time in routine appointment scheduling, so they spend more time serving customers face-to-face. This improves upselling, so most dealers realize an increase in the average price per RO over time. In addition, because dealers can manage their time and resources more precisely, they book more ROs per day. Lastly, the convenience of eSchdeduling for vehicle owners means less service business is lost to abandoned calls on hold or no-show appointments. Learn more about the experiences of DaimlerChrysler dealers using eScheduling.
As a DaimlerChrysler spokesperson reports, "the eScheduling service enables dealers to increase the share of DaimlerChrysler vehicle owners that become service customers at their nearby dealership. It's good for our dealers, it's good for our customers, and it's good for us." For more information about eScheduling, visit http://www.escheduling.org