Customer support is extremely important to Xtime. That’s why we provide all customers direct phone and e-mail support during business hours, to address issues of every type. Xtime provides first, second and third-level support, to serve the needs of your customers, your business users, and your technical experts. Service Level Agreements are available to provide guaranteed priority handling of critical issues, rapid response times, and guaranteed service uptime.
Xtime provides software maintenance, including regular updates, bugfixes and upgrades to existing functionality. As most Xtime customers take advantage of Xtime’s solution on a hosted basis (ASP), these updates are entirely transparent to the end customer.
Xtime Technical Support is dedicated to providing world-class technical support for our customers and ensuring our customers’ success in serving their customers.
- We strive to always provide timely, accurate and thorough resolutions to our customers’ issues.
- We aspire to deliver responsive support that exceeds our customers’ experiences with any other technology service provider.
- We work to educate users in Xtime technology and best practices, to transfer our expertise to our customers.
- We aim to deliver the best possible information and assistance, to enable our customers to continuously improve their Xtime-based operations.
- We maintain the highest-possible level of technical knowledge among our team and encourage our staff to “go the extra mile” for our customers.
High Octane CRM
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