The Xtime solution for automotive dealerships is more than a technology. It is a complete service package that includes training, business workflow consulting, user training, and ongoing support. While the core scheduling solution is extremely easy to implement, most dealers find that over time they want to take advantage of more advanced features, to increase service department efficiency and customer satisfaction even more.
The initial implementation of the Xtime automated scheduling solution includes three key technical services:
- Integration Services - Xtime consultants integrate the Xtime system and the dealership’s DMS (dealer management system), for seamless connectivity and data integrity.
- Implementation - Xtime sets up the account for the dealerships, including the creation of roles with specifically-defined permissions for all users.
- Training - Users at all levels receive initial training, enabling dealership staff to schedule appointments, and service managers to customize the system to reflect their service offerings and resources.
Once the dealership is up and running with Xtime, the dealership staff enjoy expert technical support, delivering prompt responses to technical issues, end-user questions, and requests for new features and customization.
In addition to technical support and training services, Xtime helps dealerships promote their online appointment scheduling capabilities with specialized sales and marketing tools. Xtime also helps dealerships manage the rich customer data provided by online customers, to improve the performance of their direct marketing efforts.
High Octane CRM
Wheeling & Dealing
