ServiceCRM^TM

Xtime gives vehicle owners the only airline-caliber scheduling and e-commerce system, with a real-time view of the dealership's available appointment times, and the ability to make and confirm a service appointment in a single online transaction. Vehicle owners not only get price quotes for services, but real-time promotions as well, saving them money as well as time. The personalized owner's portal can be customized for all the owner's vehicles, according to model, year of manufacture, mileage and service history, so owners can be confident that they are maintaining their vehicles properly.

Service Advisors appreciate Xtime's easy-to-use, color-coded, Web-based appointment ledger, with real-time display of department activity and availability. Service Advisors can view their overall shop capacity, advisor availability, and skill capacity. Quick search enables Service Advisors to locate appointments and customers by license number, VIN, confirmation code, or virtually any single piece of customer information (name, phone number, e-mail address, etc.); and advanced customer data management makes it easy to access and update all information about a customer and his vehicle. Scheduling appointments is fast and easy with 5-click appointment scheduling, and Xtime's DMS Integration features automatically enter Xtime appointments into the DMS.

Service Managers can customize Xtime to precisely fit their dealership operations. Xtime allows Service Managers to manage dealership information such as hours of operation and holidays. Service Managers configure Xtime to precisely set the service department's appointment policies, such as the time interval between appointments. Xtime helps with DMS integration by allowing Service Managers to set DMS policies such as how Web discounts are listed on the RO within the DMS. Service Managers can also customize Xtime by setting policies for managing customers, vehicles, service advisors and notifications. Real-time capacity management gives Service Managers the ability to control shop operations based on available resources, and to make exceptions as needed. Lastly, Xtime provides a wide range of reports for Service Managers to monitor, manage, improve and report on the operations of the service department.

Xtime supports the use of the system across the dealership. Xtime's multi-user access allows simultaneous use of the system by any number of users, and because it is entirely web-based, customers and dealership staff enjoy universal access to Xtime from any Internet-connected computer. Equally important, the system is provided at an affordable cost to dealerships, who pay as they use - and profit from - the system.